Customer Service Services

Cristy B. Way

**** ***** ***** *****

Canton, GA 30114

Residence: 678-***-****

Email: **********@*******.***

OBJECTIVE: Provide a high level of customer service at all times; projected

and maintained a positive image on behalf of organization in the course of

work

CORE SKILLS AND COMPETENCIES

Knowledge of Remedy Dispatching Team participation

Systems

Leadership by example Effective verbal and written

communication

Realistic goal setting Microsoft product suite

proficiency

Maintain inventory and spare Expertise in analyzing,

parts identifying, and escalating

customer requests

Industry call center experience Exceptional customer service

skills

ACHIEVEMENTS

- Provided client support for operating lines within Caterpillar facility,

ensuring on-time troubleshooting and escalation techniques.

- Documented 100% of all calls resulting in increased customer satisfaction

and minimum equipment downtime.

- Order parts for warranty calls and for purchases by the customer.

- Provide quotes to customers who purchase computer hardware.

- Dispatch calls to technicians and escalate if necessary.

- Update/Close calls for technicians when called upon to do so.

- Knowledge in PC operating systems and basic networking areas

- Performed:

System backups

Report distribution

"First level" trouble-shooting for line robots on Caterpillar

industrial line

Network Printer Software Installs

Password Resets for VAX

Troubleshooting of "batch" job failures for production line reporting

WORK HISTORY

Employer Location Date

Golden Corral Virginia Beach, VA 11/05-08/10

Advanced Technology Atlanta, GA 11/03-5/05

Services

Advanced Technology Peoria, IL 2/02-11/03

Services

Advanced Technology Decatur, IL 12/99-2/02

Services

Sitel Call Center North Platte, NE 10/97-12/99

Cabela's Call Center North Platte, NE 9/97-1/98

EDUCATION

Associate in Applied Science From Tidewater Community College December 2009

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