Customer Service Manager

DEBRA BERRY

**** ******* ****** • Shreveport, LA, 71103 • 318-***-**** • ***********@********.***

Objective

Position in a challenging and fulfilling working environment where my particular skills can be an

asset

Qualifications

Excellent written and verbal communication skills

Good organizational skills

Knowledge of basic computer processes, Microsoft Word, Excel, Outlook

Excellent interpersonal skills

Light bookkeeping

Experience in handling customer complaints efficiently with politeness and

professionalism

Reliable self-starter

PROFESSIONAL EXPERIENCE

US SUPPORT COMPANY/TELEPERFORMANCE, Shreveport, LA

Technical Support Specialist, 2009-2010

• Multi-tasked, handled sales, billing and technical support as needed

• Accurate data entry -recorded details of all customer interactions

• Research in multiple databases at once

• Resolved issues and maintained customer service excellence during

over-the-phone troubleshooting

KENNY'S AUTO REPAIR, Shreveport. LA

Office Manager, 2002-2009

• Skill with basic computer processes including Microsoft Word/Excel

• Answered phones, set appointments,created work estimates

• Light bookkeeping

• Supervised staff in absence of owner

• Managed payroll and made bank deposits

• Performed clerical and cashier duties

• Maintained shop supply inventory

• Handled interactions with local and online suppliers

PROFESSIONAL TRAINING AND EDUCATION

UNIVERSITY OF WASHINGTON, Seattle, WA

RADCLIFFE COLLEGE, Cambridge, MA

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