Edward G. Fox

**** ******* ***** * Toledo, OH *3611 * 419-***-**** *

ablray@r.postjobfree.com

Areas of Expertise:

All Retail Management All Multi-unit Field All Small Bus. Management

Skills Management Skills

Retail & Retail Development Image (Customer Perception) All Marketing Issues

Improved Customer Relations Market Research & Analysis Territory Development

New Business Development New Store Development Opened New Markets

Strategic Planning Project Management & Team Building &

Implement. Facilitation

Employee Development Human Resources All Organizational Issues

Budgeting & Forecasting Financial Analysis Profit & Expense Controls

Efficient Cash Flow Shrink Control All Safety Issues

Management

Customer Perishables (convenience Public Speaking

Service/Satisfaction food items)

Develop Processes & Classroom Training Individual Coaching &

Implement Mentoring

Small & Large Company Many Years of Successful Successful Operations

Experience Exp. Management

Authored Major Business Change Management Quick Decision Making when

Plans needed

Establish New Standards Overhaul Ineffective Manage Complex Operations

Methods

Turned Around Operations Consulting Firm Experience Managed Succession Planning

Sales & Sales Management Proposal Preparation Negotiations

Very Computer Literate All MS Office Tools Computer Tool Generation

Problem Solver High Success with Excellent Trainer

Motivating Others

Creative-Source of Ideas Simplify Complex Problems Superior Observation Skills

That Work

Education:

Kent State University Kent, Ohio

Business Administration

Additional Training:

Attended numerous management seminars and training courses, including:

Wilson Learning Institute - "Win/Win Retail Management Institute

Selling"

Team Work Seminars Retail Owners Institute

Field Management Seminars Microsoft Office "SkillPath" Seminar

Time Management Seminars Paint Product Knowledge Seminar

Wilson Learning Institute - "Managing Numerous "Point of Sale" computer

People" training seminars

Awards:

1988 - Distinguished Performance 1990 - District Manager Of The Year

1996 - Moment Of Truth 1996 - PHD Ring

1997 - Team Work 1997 - Additional PHD Ring Diamond

1998 - Moment Of Truth 1998 - 25 Square Regional Manager Of The

Year

1999 - Additional PHD Ring Diamond (Previous & Current employers don't do

awards)

Professional Summary:

Accomplished Management Professional. What I bring to the table is

Successful Implementation and People Development. I coach, mentor, and

train in all business areas (including selling skills, customer

satisfaction skills, financial management, shrink control, etc.). I make

good things happen. For example, I have provided up to 33% sales increases

annually throughout my career.

CAREER HISTORY - DUTIES & SUCCESSES:

Tuffy Associates Corp. Toledo, OH. 12/2002

to Present

District Manager

. District Manager for both company owned and franchisee owned locations.

. Able to greatly improve the overall Image (Customer Perception) of the

district as shown on the semi-annual Store Evaluations.

. Seriously improved Operations (Operational Procedures and Financial /

Profit Management) throughout the district as shown on the semi-annual

Store Evaluations. Created and implemented several financial management

tools (spreadsheets) to improve financial management for profitability

and to better manage cash flow. Often performed training on how to read

P&Ls and Balance Sheets, and how to interpret and use the information.

. Improved management of: sales, shrink, people management, inventory

management, merchandising, aesthetics, marketing, etc.

. Improved Sales and Marketing (Dollars per Transaction and Customer Count)

throughout the district. Highest monthly sales increase was 24% and

highest annual sales increase was 11%. Raised the District's Ticket

Average (Dollars Per Transaction) by $40, from $191 to $231 (excluding

tire sales). This gave me the highest ticket average in the company by at

least $40. I did this by implementing a process for finding and selling

valid work on every vehicle that comes through a store's doors. Tuffy now

uses this process company-wide and as part of their New Dealer Training

class.

. Performed Training in both group sessions and individual one-on-one

sessions.

International Profit Associates Buffalo Grove, IL.

2/1999 to 12/2002

1. Business Manager 2. Senior Business Manager 3. District Manager

4. Regional Manager

. During my 3.5 years with IPA, I was promoted from Business Manager, to

Senior Business Manager, to Project Manager (District Manager), to Senior

Project Manager (Regional Manager).

. Conducted intensive investigation of business needs, and made

recommendations for correction of problems. I built a plan-of-action to

address those needs (a project plan). All my plans were implemented by my

team and I, and training was provided to our clients, in all areas, to

continue or maintain the work after the management or consulting

engagement was completed. My teams always had 100% successful project

completion. I have a number of referral letters from those clients that

can be reviewed.

. Conducted training classes, as well as performed individual training,

regarding all "Areas of Expertise" as mentioned in my resume.

. Created and implemented new: sales plans, marketing plans, annual budgets

(with variance analysis), profit and expense controls, corporate

organization charts, functional job descriptions, employee policy

manuals, safety manuals, employee evaluation tools, progressive

discipline procedures, staff development programs, incentive plans, all

operations procedures, and much more too numerous to mention here.

. I worked with businesses whose products encompassed hard goods, soft

goods, perishables, services, apparel, computer goods and services, most

product and service types. I worked with manufacture, wholesale, retail,

service provider, etc.

. I also have considerable computer technology experience and knowledge.

ACE Hardware Corporation Oak Brook, IL. 1987 to

1999

1. District Manager 2. Retail Business Manager 3. Regional Manager

. During my 12 years with ACE Hardware Corporation, this was a fast paced

and fast growth corporation, growing from $1.5 billion in sales to $5.5

billion in sales, increasing the number of stores by more than 500 in

that time frame (I put in 33 new stores), and all done in the small box

format. There were company owned stores and franchisee owned stores, and

I worked with both. Their product was hard goods, soft goods (mostly work

and sport clothing, and boots or work shoes), house wares, fluids (use

and buy more), sporting goods, toys, perishables such as convenience food

items, lawn & garden, etc.

. Managed: sales, shrink, people management, inventory management,

merchandising, aesthetics, marketing, etc.

. Developed and implemented a very successful "Monthly Dealer Meetings"

program for 42 stores in upper Michigan. The meetings were held at a

different store each month, and the peer pressure was extremely helpful

in my efforts to improve the appearance and operations of these stores.

. Successfully increased the market share, sales, and financial growth of

my district's retail stores (by 141% in the first 3.25 years) from 3.5%

to 33% annually for each of my 12 years with this company.

. Improved and converted 38 "old style" hardware stores to the new "Store

of the Future" program.

. Successfully converted many of my district's competing hardware store

owners to the ACE Program (New Business Development).

. Supervised the construction and successful opening of 33 small box retail

stores in several districts. (As an example, I put the ACE Hardware store

on Beaver Island in the middle of Lake Michigan.)

. Conducted detailed market research and authored three-year proformas.

. Conducted classes regarding selling & closing skills, sales management,

and sales training.

. Developed and coordinated a new staff development program.

. Successfully oversaw expense controls and was accountable for all profit

and loss responsibilities for a region which earned more than $510

million in sales revenues. Oversaw six District Managers during my 3+

years as a Regional Manager. This included approximately 240 stores, some

of which were company owned.

. Developed and implemented an Expansion Area Survey, Target Penetration

Survey, Sales & Inventory Productivity Survey, Project Checklist, and

twenty-one other computer tools, all currently utilized by ACE to

increase the professionalism and performance of their national field

management staff.

. Above are listed many of the awards I received from ACE during my 12

years there. However, I also have many notes or letters from ACE

management patting me on the back for some kind of success I had. These

can be shared with you if desired.

Western Auto Corporation Kansas City, MS 1983 to

1987

1. District Manager 2. Regional Manager

. As a District Manager I oversaw as many as 48 small box stores in

eastern Pennsylvania and upstate New York (company owned and

franchisee owned) with sales increases every month.

. Provided sales increases every year with the company.

. Improved and converted 35 of the 48 stores from "old style" stores to

the new "FLAG" program.

. These locations were very diverse in their product offerings: always

automotive remanufactured hard goods (and some new such as batteries),

major appliances, major electronics, sporting goods, tools &

accessories, apparel (mostly work or sport clothing), lawn & garden,

toys, hardware, perishables (convenience food items), etc. Many were

very similar to the old style ACE Hardware stores and I was recruited

from here (Western Auto) to ACE Hardware.

. We had the same issues as any small box retail location: sales,

shrink, people management, inventory management, merchandising,

aesthetics, marketing, etc.

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