Customer Service Manager
Resume:
Joyell Nevins
*** *. *** ******, **** City OH ***71
*******@*****.***
Career Focus To obtain a challenging position where my talents, abilities
and attributes exceed a company's expectations resulting in a
synergistic relationship.
Experience Able to maintain a professional demeanor while handling
Summary multiple tasks, ensuring that all details are covered through
personal effort and delegation.
Able to communicate with many different types of people in any
setting, putting them at ease and establishing relationships
quickly.
Strong command of the English language and familiarity with
several writing styles.
Education B.A., Communications/Journalism, Theatrical 2004
Studies, Salem College, Winston-Salem, North
Carolina
Professional Circulation Manager - Englewood Independent, 11/09 -
Experience Englewood, OH 7/10
Resurrected and maintained a complete subscriber
and billing system, handling about 3500 mail,
prepaid and carrier collect customers.
Managed 73 carriers under 17 years old, working
with both them and their parents to ensure that all
customers receive their paper in a prompt fashion,
that all carriers and the newspaper itself receive
proper compensation.
Continued to write 3-4 articles a month, working
with the schools and local characters.
Reporter - Tipp City Herald/West Milton Record, 11/08 -
Tipp City, OH 11/09
Cover all news in a three town radius, including 8/05 -
community events, charities, local controversies, 8/07
and school happenings, for a local weekly paper. 7/10 -
Interviewed wide variety of characters, able to present
converse with and obtain information from a
politician down to an ambitious fourth grader.
Worked both as full time staff and freelance.
Customer Service -The Copy Shop, Bloomington, IL 9/07 -
Received and placed customer orders for merchandise 10/08
and projects both by phone and in person with an
emphasis on attention to detail.
Completed customer print orders which could include
copying, collating, assembly, and packaging.
Effectively communicated with customers to ensure
that their concepts and ideas were brought into
fruition.
File Clerk - Direct General Adjust, Tampa, FL 1/05 -
Organized, dropped, and pulled files for 8/05
approximately 80 insurance agents.
Covered for the front receptionist with a
switchboard phone system.
Handled and distributed all incoming mail.
Story Development Intern - 48 Hours, New York 1/02
City, New York
Worked with the Planning Department, responsible
for upcoming show ideas.
Scouted for inspiration in mail and wire news
sources, drafted show proposals, and attended
executive meetings.
Related Pierrettes - Salem College, Winston-Salem, NC 8/01 -
Experience Served as secretary, vice president and president 5/04
for the theatre department.
Handled public relations and marketing for
performances towards the school and the community.
Designed and ran a comprehensive sponsorship
program for the group.
Supervised the box office and helped coordinate
auditions.
Computer Microsoft Office . Quark Express . IBM and Macintosh Systems
Skills
References Available
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