Customer Service Sales

Roslyn M. Greene

**** ********** ***** ****

Apt # 48-H, Mobile, AL 36608

Phone: 251-***-****

Email: ablr9c@r.postjobfree.com

Summary

A highly motivated and results-oriented Professional with experience

in

efficiently processing daily transactions for personal and commercial

account holders, providing excellent customer service, utilizing

sales

techniques to recognize the needs of customers and match those needs

to

available products and services.

Qualification Profile

. More then ten years experience

. Supervised five to fifteen employees

. Ability to prioritize and multi-task in a Supervisor's capacity

. Attention to detail and organized with completing tasks and

projects

. Excellent communication and leadership skills

. Remarkable Professional appearance, dress, and attitude

. Proven ability disseminate information

. Profound working knowledge of Microsoft Office Applications

including Word, Excel, and QuickBooks

. Profound working knowledge of business equipment including 10

Key, money counters, and telephone

Professional Experience

Wachovia Bank, Mobile, AL Teller Manager 2007 -

Present

. Responsible for screening, interviewing, training and retention

of new employees

. Responsible for coaching and managing(including termination) of

staff

. Cash Maintenance

. Implemented Disciplinary Procedures for all personnel

AmSouth Bank, Mobile, AL Head Teller 2003 -

2007

. Processed customer financial transactions with assigned limits

and established guidelines

. Provided excellent customer service in completing transactions

efficiently and in a friendly, professional manner

. Maintained a current knowledge of new and existing products and

services

. Participated in promotions and sales activities to ensure the

bank's growth

. Addressed customers questions and concerns and refer to

appropriate internal resources for resolution to achieve

customer satisfaction

. Balanced ATM's, processed night drop, balanced negotiable

instruments, processed returned mail, balanced credit card

machine, and monitored lobby rate sheets and brochures

. Vault and cash maintenance

. Quarterly sales goals and retention of high profile clientele

. Data Entry

McRae's Department Store, Mobile, AL Customer Service Supervisor

1994 - 2003

. Managed Costumer Service and Cosmetics Department

. Managed shipping and receiving for the entire store

. Responsible for screening and hiring eligible candidates

. Coordinated staff meetings and schedules

. Ordered supplies for assigned departments

. Established positive working relationships with Vendors and Co-

workers

Education

Faulkner University, Mobile, AL

Master's of Science in Human Resource Management

2009 - Present

Faulkner University, Mobile, AL

Bachelor of Science in Human Resource Management

Graduated September 2008

Organizations

A member of Mobile Society of Human Resource Management

References available upon request

Contact this candidate