Customer Service Manager
Resume:
Stephen A. Napper
Tate Dr. Columbus, Ga 31906
**********@****.***
SUMMARY STATEMENT:
A goal oriented individual with a great personality and leadership
abilities. Very energetic with a quick learning curve setting myself ahead
of others and one that takes a proactive approach. A self-motivator and
great team player with excellent selling and managerial abilities while
providing unparallel client care.
WORK EXPERIENCE:
Licensed Personal Banker II
August 2007 - August 2010
Life/Variable Insurance License - Series 6 & 63 Securities License
Wachovia, A Wells Fargo Company
Columbus,
Georgia
Responsibility: Responsible for deepening and enhancing current client
relationships by cross-selling current bank products while growing client
base by attracting new business including but not limited to consumer and
business.
. Consistently grew book of business by calling on prospective
businesses
. Consistently ranked in top 10 of bankers in South Region
. Led Columbus North District in cross-sell packages 4 out of 7 months
. Consistently received perfect scores on customer service surveys
Branch Manager
November 2005 - August 2007 Wells Fargo
Financial
Augusta, Georgia
Responsibility: Running all branch operations while meeting branch goals
enabling the branch to operate profitably.
. Fast Start - Top 10% of managers in company for exceeding branch goals
set for 1st Qtr. 2006
. Achieved 400% of profit plan year end 2006
. Set branch record for Real Estate units in May 2007
. Set branch record for Real Estate, COD, and Auto units for June 2007
. District Auto Captain - led district to #1 in units 7 out of 9 months
Credit/Assistant Manager
December 2003 - November 2005 Wells Fargo Financial
Albany, Georgia
EDUCATION:
Columbus State University
2001-2003
Columbus, Georgia
BA in Marketing, Minor in Finance
Valdosta State University
1998-2001
Valdosta, Georgia
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