Customer Service High School
Resume:
Sara Kuykendall Work Experience
Apt G
Fayetteville,
North Carolina
28306
scotchtof@yahoo.
com
Customer Service Representative
*/**** - *******, **&t Mobility, Fayetteville, North Carolina
Multitask using over a dozen applications at once such as billing
systems, maps of tower locations, urgent messages regarding system
outages, equipment ordering systems, and more to assist customers.
Troubleshoot network and equipment/user issues with mobile devices
Teach customers self service options with using/maintaining their
accounts
Handle billing adjustments and disputes while reaching mutually
beneficial outcomes for both the customer and the company
Coordinate with various departments to assist customers
Frequent use of Microsoft software including Microsoft Office,
Internet Explorer and Adobe Acrobat
Typing average 70 WPM
Legal Secretary
1/2005 - 2/2007, Kreisher and Gregorowicz, Bloomsburg,
Pennsylvania
Answering multi line phone system
Scheduling appointments/assisting clients
Preparation and filing of: divorce/custody complaints, civil
complaints, bankruptcies, incorporation documents, Workers
Compensation claims, Social Security claims, wills, power of
attorneys, rental/sales/purchase agreements and much more.
Mailing correspondence and completing various errands within town
as needed
Maintenance and organization of files/client information
Billing of secretarial/attorney time and/or expenses
Maintain Tickler Box (dairy of important deadlines)
Frequent use of Microsoft Windows XP Professional and Microsoft
Office, Internet Explorer, Dictaphone, West Ch. 7/13 Bankruptcy
Software, Adobe Acrobat.
Research Assistant
9/2003 -12/2004, Columbia County Historical and Genealogical
Society, Bloomsburg, Pennsylvania
Research and collection of materials for a book dedicated to the
history of a local township
Performed genealogical searches and documented dozens of sources
while keeping an index all of the information
Personal interviews with residents of township and transcription
of lengthy audio recordings
Additional Information
Education: 8/2001 - 8/2005 Bloomsburg University, Bloomsburg,
Pennsylvania
Bachelor's degrees in history (advisor: Dr. Lisa Stallbaumer) and
political science (advisor Dr. Gloria Cohen-Dion)
High School Diploma: 8/1998 - 6/2001 Towanda Area High School,
Towanda, Pennsylvania
References: William Baille (Vice-President)and/or Bonnie Farver
(Director) Columbia County Historical and Genealogical Society,
225 Market St., Bloomsburg, Pennsylvania 17815, 570-***-****
William Kreisher, Esq. Kreisher and Gregorowicz, 401 South Market
Street, Bloomsburg, Pennsylvania, 17815. 570-***-****.
Personal
Reference: Jennifer Fuller, Customer Relations Manager, At&t Mobility:
Contact this candidate