Customer Service Human Resources
Resume:
-*Vicky
J. Azman
Jenison, MI 49428
**********@*****.***
OBJECTIVE:
I am seeking a position where superior organizational, customer service and follow-through skills can be
combined with high-energy and a positive attitude!
EXPERIENCE:
April, 2010 -- Present
Spectrum Health Medical Group
-Executive Assistant to Chief Operating Officer.
-Maintain confidentiality.
-Extensive calendar coordination; prepare expense reports.
-Coordinate meetings; prepare meeting minutes and track action items.
-Design and maintain department Sharepoint site.
-Research and track information.
-Prepare PowerPoint presentations.
August, 2009 – April, 2010
Total Logistic Control, Holland, MI
-Executive Assistant to company President as well as eight additional executive team members.
-Maintain confidentiality.
-Prepare all executive travel; maintain calendars; prepare all expense reports; reconcile monthly invoices.
-Coordinate management events for up to 100 attendees, including travel, negotiating hotel and facility
contracts.
-Community Coordinator for the corporate offices, which includes establishing all corporate sponsorship
with local charities and planning all corporate office events for staff.
-Coordinate all surveys for Human Resources and others as requested.
-Coordinate monthly operation meetings; record and distribute minutes; track action items.
-Facilitate quarterly associate meetings for corporate office associates.
-Prepare and present stand-up presentations.
-Assist with coordinating customer visits.
-Assist with associate training events.
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Vicky Azman Resume
April, 2005 - May, 2009
Workstage, LLC, Grand Rapids, MI (Workstage closed on May 7, 2009)
-Operations Coordinator for Design, Construction, Accounting, and Finance Departments.
-Executive Assistant supporting the Executive Vice President of Operations.
-Supervised administrative staff.
-Co-managed Operations Department, including design, construction, accounting, and finance.
-Prepared travel and maintained calendar for Executive Vice President and Owner.
-Liaison between Sales, Marketing and Ops teams to assure appropriate resources provided for all sales
efforts.
-Created and tracked department budgets.
-Coordinated sales visits and out-of-town client events.
-Facilitated monthly project audits and provided recommendations to Executive Management.
-As Process Specialist, identified areas for process improvement within the entire company and worked
with teams to develop improved procedures and trained staff.
-Facilitated the company Training Team.
January, 2002 to April, 2005
Spectrum Health Hospitals, Grand Rapids, MI
-Supervisor, Radiology Support Services, Blodgett Campus
-Managed staff of 35 for 24-hour operations, including hospital transporters, film library, PACS staff, and
front desk/reception.
-Interviewed, hired, trained staff.
-Determined objectives and approaches for staff.
-Carried out supervisory duties in accordance with the hospital’s human resources policies as well as
applicable laws and guidelines such as HIPAA and JCAHO.
-Planned and assigned work; appraised performance.
-Successfully addressed and researched patient and medical office complaints.
-Anticipated and supervised the service needs for all customers, including patients, physicians, hospital
departments, and staff.
-Coordinated requests for service, information, and records to support department Radiologists.
-Identified areas for process improvement and developed and trained on improved procedures.
June, 2000 to January, 2002
Spectrum Health Hospitals, Grand Rapids, MI
-Radiographer Assistant
-Supported the department technologists with developing, reviewing and monitoring of quality processes
within the modality.
-Assisted with troubleshooting, monitoring and correcting quality assurance and unresolved PACS issues.
-Assisted technologists with transporting, lifting and positioning patients as needed for radiology exams.
-Supported overall patient care as directed by the technologist. Sorted films and appropriate paperwork.
August, 1995 to June, 2000
Spectrum Health Hospitals, Grand Rapids, MI
-Radiology Support Service Specialist
-Worked in the radiology film library and front tech control desk
-Sorted paperwork and films to support the department radiologists, patients and physicians.
-Digitized films and performed data entry.
-Registered patients arriving for scheduled exams.
-Maintained organization of paperwork for patients arriving for exams and coordinated information for
radiology technologists, Radiologists, and other department staff.
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Vicky Azman Resume
EDUCATION:
-University of Phoenix, Grand Rapids, MI, Business Management Courses
-Grand Rapids Community College, Grand Rapids, MI, Business Courses
-Joliet Junior College, Joliet, IL, Business Courses
SKILLS:
* Excellent supervisory skills, enhanced through continuing education management courses provided
through Spectrum Health. These courses included Managing Difficult Employees, DISC Management
Series, Good To Great Managers, and Facilitating Change.
* Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel, both 2003 and 2007.
* Ability to create and deliver stand-up presentations.
* Ability to multi-task and organize projects and people.
* Excellent written and verbal communication and presentation skills.
* Extremely detail oriented, strong fact-finding and follow-through skills.
* Skilled in identifying areas for process improvement, and working with teams to develop improvement
procedures.
REFERENCES:
Mr. Jeff Lehman
Spacewerks, LLC
Co-worker from Workstage, LLC
****.**********@*****.***
Ms. Kathy Wylie
Spectrum Health Medical Group
Co-worker from Spectrum Health Medical Group
*****.*****@********-******.***
Mr. Aaron Huttenlocker
Sunrise Hospital System
Co-worker from Spectrum Health Hospitals
******@*******.***
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Vicky Azman Resume
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