Customer Service Manager

Debbie Robinson

ablr54@r.postjobfree.com

**** ******* **** *****, **. 32926 321-***-**** home (321) 431-

**** ****

Qualifications:

. Management experience

. Excellent communication skills

. Working knowledge of business and commercial law

. Good computer skills

. Efficient in heavy telephone environment

. Consistently exceeded personal and professional quotas

. Excellent Customer Service skills

Experience:

2000 - 2009 G & G Advertising Inc.

Controller/Credit Manager

. Invoiced clients daily for services rendered

. Researched billing disputes to resolve discrepancies

. Made collection calls on past due accounts

. Followed up on payments commitments

. Filed lien notices when necessary

. Sent collection letters and back up for past due items

. Experience in dealing with difficult clients and situations

. Managed the Human Resource Department which included hiring and firing

as well as policy and procedures and processing payroll.

. Handled employee questions and concerns

. Resolved conflicts with employees

. Explained policy and procedures to employees

. Compiled all new employee packages and paperwork

. Managed receivables and payables to ensure cash flow

. Reconciled invoices to ensure profit margin was met and confirm quotes

received.

. Negotiated payment terms with vendors

. Reviewed all payments with senior management for approval

. Pulled reports by vendor to ensure no outstanding invoices and

disputes had been resolved

. Cut checks on monthly basis to vendors

. Initiated scanning of documents to enhance efficiencies and reduce

costs

. Wrote policies for credit and human resources departments

. Drafted correspondence to clients

. Filed documents, answered phones, scanned documents, cut checks,

worked with accountant on financials

. Retrieved information from one system for input into another

1994 - 2000 CSR Rinker Materials Corporation

Regional Credit Manager

. Restructured and managed credit department with monthly receivables of

$39 million

. Managed a credit budget of $1.5 million

. Recruited and trained credit staff of 19 members

. Made collection calls on past due accounts

. Met with clients when necessary to resolve outstanding balances

. Provided backup on invoices in question to expedite payments

. Billed clients for services and materials daily

. Negotiated with clients who has seriously past due balances to effect

payment

. Reviewed and approved credit applications and set credit limits for

clients

. Monitored credit files to ensure files were current and complete

. Selected and trained employees for potential management positions

. Supervised the loss recovery department to minimize losses to company

. Initiated weekly meetings with sales and operations to address

potential problems and new accounts

. Experience in dealing with difficult clients and situations

1993 - 1994 Dependable Mortgage Company

Mortgage Broker

. Expanded advertising focus to increase business opportunities

. Sold of various mortgage products

. Matched customers with special need to best products with best rates

to satisfy unique challenges

. Managed clients from application to closing process

. Followed up with clients to ensure customer satisfaction and repeat

business

1991 - 1993 Applied Business Specialist

Insurance Agent

. Specialized in financial planning for senior market

. Estate planning for asset protection

. Recommended and sold supplemental and long term care coverage for

Medicare clients

. Recommended and sold life and health insurance plans for small and mid

range companies

1985 - 1991 Orange Bank

Branch Manager

. Interviewed, trained and managed 10 employees in credit analysis,

customer service, product development and marketing

. Increased installment lending by 40%

. Improved collections by 35%

. Implemented ATM and credit card program for bank

. Solicited account relationships from commercial clients

. Built a strong loyal client base through personal attention and

consistent follow up

. Made recommendations and sold various bank products to clients

. Solicited new customers

1973 - 1985 Barnett Bank

Assistant Vice President

. Created sales strategy to increase credit card base and increase sales

. Reviewed and approved loan applications

. Developed call strategies to improve loan margins and encourage repeat

business

. Assisted in collection practices to ensure quality loans while

maintaining client relationship

. Managed a loan portfolio of $25 million

Achievements:

. Outstanding Achievement Award 2006 G & G Advertising Inc

. Outstanding Achievement Award 1999 CSR Rinker Materials

. Achieved the lowest DSO in company histroy

. Outstanding Achievement Award 1997 CSR Rinker Materials

. Outstanding Achievement Award 1996 CSR Rinker Materials

. Consistent winner of Collector of the month award at Barnett Bank

Education:

. Graduate of the Oklahoma School of Banking

. Basic and Standard Certificate in Banking

. Certification in Construction Lien Laws

. Attended Brevard Community College pursuing a degree in Business

Management

Computer Skills:

. MS Word

. MS Excel

. MS Outlook

. Filemaker Pro

. Peachtree

. Internet

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