Customer Service Technician

David Shain

____________________________________________________________________________

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***** *. ******* ****** . ******, KS 66061 . 480-***-**** .

ablr53@r.postjobfree.com

Employment Experience

Chemical Transportation, Inc., Phoenix, AZ

2004-2010

Hazardous Materials Technician

. Removed and disposed of hazardous waste adhering to OSHA safety

requirements

. Performed decontamination projects using various equipment and tools

. Identified and prepared hazardous waste for shipment using proper

procedures

. Educated in classification and identification of hazardous materials

. Organized and maintained hazardous waste inventory

Arizona Republic, Phoenix, AZ

1999-2009

Independent Carrier

. Downloaded nightly route list using E-Book

. Performed inventory to ensure sufficient product availability

. Delivered, on-time excellent customer service to 400+ customers

USF Bestway, Scottsdale, AZ 2002-

2004

Account Collections Representative

. Managed 100+ delinquent accounts

. Reviewed weekly client payment status report

. Tracked daily payment action using SAP and various report systems

. Performed electronic billing using EDI

. Negotiated payment plans with clients

USF Bestway, Scottsdale, AZ 2001-

2002

Mail Room Attendant

. Received incoming freight invoices from company terminals

. Sorted and scanned freight invoices by customer name

. Filed freight invoices in preparation for document storage

. Sorted and filed U.S. mail into allotted department mailbox

. Received incoming shipments and delivered to employees

GTCO/Calcomp, Scottsdale, AZ 1991-

2001

Electronic Assembly Tester

Allied Signed Aerospace Inc., Phoenix, AZ

1987-1990

Electronic Assembly Tester

Education

High Tech Institute of Technology, Phoenix, AZ

1986 -1987

Technical Associate Degree, Computer and Electronics Technology

Tennessee Temple University, Chattanooga, TN

1980-1982

Specialized skills: Forklift, Hand Truck/Dolly, Pallet Jack, Solder,

Pressure Washer, Vactor Truck, Air Monitor, Landscaping and Print Shop

experience

Certifications: OSHA 40-hour HazWoper, Resource Conservation Recovery Act

(RCRA), Confined Space Operations, Forklift and Powered Industrial

Vehicles and 8-hour Hazwoper Refresher

Computer skills: EDI, SAP, Internet and Email

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