Customer Service Quality Assurance
Resume:
Susan Qiu
EMAIL ********@***.*****.***
EDUCATION
University of Pennsylvania
College of Arts and Science, Candidate for Bachelor of Arts
Major Communications
Cumul. GPA 3.15/4.00
Coursework Introduction to Social Research, Communicative
Behavior,
Introduction to Experimental Psychology, Visual
Communications,
Political Communications, Basic Communicative Research,
Persuasion and Communication, Technology Communication and
Control, Children and Media, Communication and Popular Culture
Philadelphia High School for Girls
GPA 3.8/4.00 Rank 3/250
Activities Orchestra, President / National Honors Society,
President /
Anime Club, Treasurer
WORK EXPERIENCE
University of Pennsylvania Health System, Psychiatry Research Assistant
Perform data entry, conduct telephone surveys, create medical abstractions,
and send incentives to participants.
Update resource directory; perform quality assurance on data entered into
the database, and mail.
Victoria's Secret, Sales Associate
Assist customers through the sales floor, provide information about the
products, delegate any issues or problems with good customer service.
University of Pennsylvania Penn Fund Calling Crew, Calling Crew Member
Update alumni profile such as address and business information.
Inform alumni about the upcoming events at the University of Pennsylvania.
Call alumni to ask for contributions to their class gifts, reunion, and
undergraduate education at the University of Pennsylvania.
ACTIVITIES
United Innoworks Academy, University of Pennsylvania Chapter, Volunteer
Mentor
Participate in a one-week program that teaches the five senses to young
students.
Guide and help 4 students to complete scientific and computer programming
tasks and activities.
Alpha Phi Omega, University of Pennsylvania Delta Zeta Chapter, Brother
Volunteered in community service in soup kitchens for the homeless, nature
parks to clean litter, and Philadelphia Zoo for special events for
children.
Raised money for Doctors without Borders, Relay for Life, Bleed Purple
Cancer Fund.
SKILLS
Computer Applications Microsoft Office (Powerpoint, Word,),
Windows and
Mac
Languages Chinese Cantonese (fluent), Italian
(conversational)
Philadelphia, PA
May 2010
Philadelphia, PA
June 2006
Philadelphia, PA
May 2008 - Aug 2010
Philadelphia, PA
May 2010 - Aug 2010
Philadelphia, PA
Feb 2007 - Oct 2007
Philadelphia, PA
Aug 2007
Philadelphia, PA
Jan 2009 - May 2010
1018 Gorman St
Philadelphia, PA, 19116
Contact this candidate