RANDALL R. MIMICK

**** ***** ***** ******

Omaha, NE 68137

Phone 402-***-****

e-mail ablr1i@r.postjobfree.com

[pic]

CAREER SUMMARY

Highly skilled Business Services professional with proven success in

managing people, business processes and projects in the financial services

industry. Demonstrated ability to visualize and promote new concepts with

a focus on developing innovative business solutions. Additional skills

include effective communicator, successful problem solver with the ability

to identify and develop talented staff.

[pic]

PROFESSIONAL EXPERIENCE

Zurich North America, Omaha, NE

2006-2009

Business Analyst

Predictive Modeling: Lead a Top 10 business project for a Top 5 North

American commercial insurance carrier.

. Completed context diagrams to illustrate incremental process improvements

for "As Is" and "To Be" MVR underwriting support services.

. Implemented Graphical User Interface (GUI) web-based screen design

allowing business users to enter, import, order and view motor vehicle

records across multiple business units.

. Delivered an improved commercial underwriting support workflow,

eliminated manual processes of printing, imaging and storing of

confidential MVR data in multiple locations.

. Created a single, customer-centric interface and replaced a third-party

vendor for ordering motor vehicle records.

. Utilized Service-Oriented Architecture (SOA) to integrate data from

external data provider.

. Implemented automated scoring of commercial auto Department of Motor

Vehicles (DMV) driver record and age score components for evaluating the

overall profitability of drivers.

. Produced a standardized MVR report displaying driver acceptability score,

driver violations.

. Provided training support to remote office users utilizing web-based

training materials.

. Utilized effective problem to resolve user production inquiries within

established time frames.

Distributor-Carrier Electronic Data Interchange (EDI): Provided reusable

business analyst requirement specifications for replacing a batch feed with

an automated feed of commercial policy data from a Third-Party

Administrator (TPA) to a carrier administrative system for premium booking.

. Implemented needs assessment questionnaire to evaluate TPA "fitness" of

an automated premium booking.

. Completed context diagrams to illustrate incremental process improvements

for "As Is" and "To Be" MVR underwriting support services.

. Provided business analyst services including current and future state

context diagrams, business functional and nonfunctional requirements

documentation, data gap analysis, issues management, error processing,

and maintenance of a business data dictionary.

Self-Employed Contractor, Omaha, NE

2006-2006

Consultant (ACORD is international data standards organization of ACORD-

based XML messaging for insurance and financial services policy

transactions.)

. Assisted data standards staff with standardizing "harmonizing"

documentation across multiple product lines into common definition for

business users.

. Implemented a web-based Graphical User Interface, (GUI) for a

consolidated view of data dictionary content for ACORD business members.

Mutual of Omaha, Omaha, NE

1986-2005

Department Manager

2003-2005

Promoted to manage business intelligence projects and a direct report to

Senior VP. Managed staff of decision support business analyst staff with

budgeting and performance evaluation responsibilities.

. Received ACORD Early Adopter Award for transmitting data to insurance

brokers and data integration vendors that promoted ease of doing business

and sales.

. Facilitated a leadership team for establishing data governance of

strategic business data initiatives.

. Reduced expenses by $70,000 by reviewing asset management utilization

reports and accessing future data profiling software business needs.

Business Project Manager

2000-2003

Promoted to business project manager supporting a strategic customer-

centric, Customer Relationship Management (CRM) project.

. Created a single view of the customer supporting implementation of new

customer service front-end.

. Implemented Key Performance Indicators (KPI's) supporting customer

development; customer household metrics, cross-product sales.

. Consolidated business data definitions across product lines, utilizing

IBM IIA-based data model. Performed data quality assessment of business

system customer data. Appended third-party customer data to with

demographic information for target market analysis.

. Negotiated software contracts and coordinated the contract terms with the

advice of corporate counsel.

. Managed allocation of business system service and support and workdays as

a business unit gatekeeper.

Marketing Compliance Specialist

1998-2000

Promoted to Specialist. Led a $1.1 million project supporting Marketing

and Compliance business units to proactively monitor market conduct

practices with dotted-line accountability to Senior VP of Compliance.

. Implemented business requirements for a relational data mart and a GUI

user interface.

. Obtained compliance monitoring component of Insurance Market Standards

Assessment (IMSA) industry certification of ethical market (sales)

conduct practices.

. Implemented business support services for LIMRA-CAP customer survey for

Mutual of Omaha.

Quality Business Specialist

1993-1997

Promoted to Business Lead for projects supporting business unit quality

objectives.

. Led a unit of quality analysts who performed a quality review of early

claims. Evaluated business process non-conformances for overall

financial risk to the product line.

. Lead business analyst for marketing a supplemental sales offer to

existing policyholders that created $1.2 million in new business

premium. Implemented underwriting criteria for acceptable risks and

managed the mail distribution of insurance offers.

Senior Underwriter

1988-1993

Promoted to Senior Underwriter. Evaluated medical and financial risks to

ensure effective risk management of product lines.

. Successfully managed relationships with sales staff effective evaluation,

issue and placement of policies to promote marketing sales strategies.

Telemarketing Sales Representative

1986-1988

Provided customer service and sales of insurance products, affinity credit

card, and fraternal organizations.

[pic]

> Education - Bachelors Degree, University of Nebraska, Omaha, Nebraska

> Professional - RHU, Registered Health Underwriter, The American

College, Bryn Mawr, Pennsylvania

> Non Profit - Grants Manager, The Nebraska Wind Symphony and a playing

member for 15 years.

Contact this candidate