Customer Service Manager

Overview: I am a well-qualified recruiting professional with considerable

experience in marketing, screening, hiring and referral sourcing

operations. Effective in applying performance objectives and standards to

all phases of the recruiting process including customer service,

demonstrating leadership, public relations and motivational abilities..

Proficient in utilizing phone, internet, software technologies. Skilled in

maximizing operational efficiency to match candidates with open positions.

Excellent planning, attention to detail and communication skills.

Education

B.A. Speech Communication - University of New York at Buffalo, 1975

M.S. Communicative Disorders - UW Madison, 1980

I have received ongoing training through continuing education during

corporate seminars and workshops, college classes and on the job training

in the areas of supervision, project management, customer service,

interviewing, and applied information technology.

Relevant Employment

Coordinator of Falling Prevention Initiative (1/07 - present) working with

local health, first responder, educational and social service agencies to

identify needs, develop action plans, provide education and distribute fall

prevention products. Requisitioning and setting up delivery of equipment

and supplies to satellite sites. Training volunteers in respite care,

safety skills, teaching and marketing techniques.

. Developed strategies to attract qualified and diverse candidates

. Evaluated resumes against position requirements

. Screened and pre-qualified candidates for submittal to clients

. Performed direct recruiting and sourcing activities for open positions

Director of Wellness Associates (2/98 - 11/06) private consulting with

corporations and small businesses regarding workplace wellness. Responsible

for office management, program development, marketing, public speaking and

community relations. Developed wellness product protocols for selection,

advertising, ordering and distribution. Followed up with customer

satisfaction surveys.

. Recruited through direct mail and internet, referrals and job fairs

. Performed initial and follow-up interviews

. Guided candidates through the hiring process

. Resolved client-customer service and staffing issues

. Transitioned new team players into system

Rehabilitation Services Director (4/92 - 1/98) for rehab agencies and

medical centers where I developed therapeutic product lines, marketing and

distribution tools. Research and negotiation of bid contracts based on

costs and point-to-point destination procedures resulted in reduced cost

and incidents of damaged product as well as improved customer relations.

Interviewed, hired, trained and oriented personnel; conducted quality

assurance reviews, performed evaluations and decided on salary increases

and promotions; Provided scheduling for all staff members. Completed

monthly, quarterly and annual progress reports with recommendations for

improving services.

. Conducted job scoping with hiring leaders

. Utilized advanced talent acquisition and applicant tracking systems

. Constructed a pipeline of qualified candidates

. Verified application information

. Negotiated job offers and finalized hiring processes

. Maintained compliance with corporate regulations and contract

requirements

Regional Manager (6/87 - 2/92) overseeing 35 team players in engineering,

marketing and supplying electronic signage in key Midwest locations.

Established and maintained strong client base as a result of dedicated

customer service activity. Partnering with clients and workforce

development staff to define resource needs. Making use of cold calling

and networking to connect with potential employees. Improving talent

acquisition by staying abreast of industry trends, best practices and

technological advancements.

. Acted as the face of the organization during the hiring process

. Assessed candidate knowledge, experience, competence and level of

interest

. Consulted with management regarding advertising, hiring and

compensation

. Applied selection protocols to develop top personnel pool

. Conducted reference and work history checks

Instructor / consultant (1984 to present part time) teaching applied

communications, interviewing skills, wellness and fitness at technical

colleges, adult community education programs and public schools.

Consulting with small businesses, corporations, service organizations and

town governments. Specializing in motivational speaking at workshops and

seminars.

RESUME Peter Wisla 12499 Co. Rd. W Presque Isle, WI 54557 e-

mail: *********@*****.***

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