Customer Service Administrative Assistant

Terri J. Austin (ablqya@r.postjobfree.com)

**** *. ***** ****** - *******, IL 60707

C 773-***-**** H 773-***-****

OBJECTIVE

To work in an environment where my office, customer service and

computer skills are fully utilized.

SKILLS

. Proficient in computer software: Microsoft Office, Word, Excel,

PowerPoint, Access, QuickBooks, Outlook, SAP

. Strong customer relations skills.

. Well rounded background in office administration.

. Accustomed to working in a fast pace environment and multi-tasking.

. Advanced Internet researcher.

EXPERIENCE

Administrative Assistant Rock of Ages Baptist Church

October 2008 - June 2009 Maywood, IL

. Supported the Executive Administrative Assistant and the Pastor

. Interacted with the various departments: accounting, media,

membership services, maintenance

. Answered phones and greet visitors

. Arranged for Guest Speakers to come for various functions at the

church

. Made travel arrangements: air, hotel and ground transportation -

coordinated schedules

. Setup and arranged conferences: invitations, caterers, sponsors,

setup, schedules, work assignments

. Typed memos, correspondences, created forms, ordered supplies

. Maintained office equipment - copy machines, fax machines, postage

machine

Customer Service Representative Paige Personnel Services- Oakbrook

Terrace, IL

March 2008 - October 2008 Insurance Auto Auctions (Assignment)-

Wheeling, IL

. Answered phones and greet visitors

. Input incoming phone assignments for vehicle pickups

. Worked with insurance companies/donor companies/shops/towing

companies to get vehicles to auction yard

. Assisted buyers, sellers and donors with their accounts - upgrading,

maintenance, researching

. Processed payments, car titles, buyer documents

Reconciliation/Customer Service Admin Klatt -Jorwic & Associates,

Inc.

October 2005 - February 2008 Elmhurst, IL

. Commission Reconciliation, account auditing

. Processed monthly CSM Reports (sales numbers)

. Processed Show orders and supply Show report totals

. Customer Service all Co-ops (Ace, True Value, Do-It-Best, etc)

. Processed orders into WinRep, maintained and maintenanced WinRep

system

. Back-up for answering telephones, helped with picking up and sorting

mail

. Maintained office equipment - copy machines, fax machines, postage

machine

Administrative Assistant InteliStaf Healthcare

February 2002 - March 2005 Oakbrook Terrace, IL

Supported the Oakbrook corporate and branch offices:

. Responsible for incoming calls, greeting visitors

. Responsible for first line maintenance of all office equipment and

telephone system

. IT/IS liaison for first step software and computer maintenance

. Managed and maintained company's (90+ locations) office supply

process with vendors

. Created monthly reports,typed memos, correspondences, created forms,

verified incoming invoices and credits

. Handled data input, processed incoming forms, filing, maintained and

verified nurses' documents updates

. Backup for Executive Administrative Assistant - travel and meeting

scheduling, supporting the executive officers

. Responsible for the mail service area - processed all incoming and

outgoing mail, FedEx and UPS

EDUCATION

Liberal Arts Degree (AA) Washington College - Chicago, IL

Graduated: May 1990

Currently working on (BA) Northeastern Illinois University-

Chicago, IL - Graduate 2012

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