Management Manager

Jonathan W. Chavis

**** ******* *****

Dillon, SC 29536

843-***-**** *********@***.***

SUMMARY

Competent, dynamic, results oriented district manager with 15 years

successful management experience, possessing excellent communication and

interpersonal skills. Able to identify areas of strength and weakness of

an organization then implement company policies, standards, changes in

operation, and systems that optimize productivity and bottom line. Key

management skills include team building, training and development, problem

solving, strategic planning, improving operation efficiency and ability to

analyze large amounts of information quickly. Areas of expertise:

Multi Unit Management Insurance Sales Management

Lending Management Collection Management

Employee Acquisition and Training Compliance Management

Management

Profit Loss Management

PROFESSIONAL EXPERIENCE

CITIFINANCIAL, Marion, SC 1998 - 2010

District Manager

Managed 8 full service financial branch locations and 43 employees to reach

monthly, quarterly, and yearly objectives. Recruited, hired and developed

all employees. Responsible for profit and loss, financial planning, goal

setting, market planning, expense control, customer satisfaction, loss

mitigation, portfolio growth, risk management, internal auditing and

compliance to all company, state, and federal regulations.

. Implemented weekly meetings for loss mitigation training and increased

profit in branches by 11% average yearly. District finished top 10% of

peers in profit for 7 years (Chairman's Award Winner) and top 25% for 5

years.

. Established real estate captains in each location and increased growth by

14% average yearly. District led area in real estate growth for 7 years.

. Held "Voice of Employee" meetings monthly to increase employee

involvement and morale. Had lowest turnover in area for 13 of 15 years

while continually increasing production and finishing above 75% of peers

in profit. District finished top 5% annually in employee satisfaction

survey.

. Conducted monthly audits on branch locations to ensure compliance to

company policies and procedure. Improved efficiency of branch procedures

as well as productivity. Won 100% passing audit award for 12 years.

. Held insurance sales training calls monthly to help employees explain

features and benefits of products while overcoming objections. District

led area in insurance sales for 7 years and had the highest number of

customer protected against default.

. Established market specific calling program to increase new loans to

present and former borrowers. Present borrower growth was 21% and former

borrower growth was 13%. This increased personal loan growth in area to

12% average annually.

. Selected as BMOP trainer for company for 8 years. This is very

prestigious honor because this person helps train and mentor branch

managers across the country.

. Created dealer profile program that increased dealer business by 9%

average annually which added 3% annually to growth. The 3% was top 10%

in the area.

Jonathan W. Chavis Page Two

CITIFINANCIAL, Myrtle Beach, SC 1995 - 1998

Branch Manager

Managed full service financial branch operation with 4 employees. Was

responsible for profit and loss including collections, lending, selling

insurance, and expense control.

. Reduced expenses by 20% with increased management of overtime by

implementing flexible schedules for all employees at time that better

served the customers. Had highest profit in area for 3 years.

. Implemented loss mitigation training and decreased losses by 12%.

Increased profit by more than 15% over 3 years.

. Held weekly training meeting to ensure compliance to all company policies

and procedures. Increased efficiency and passed 100% of all state and

company audits.

. Signed 10 dealers that produced approximately $300K personal loan growth

annually. Branch grew 18% yearly and was number 1 in area in personal

loan growth.

MANAGEMENT SKILLS

Proven ability to manage with consistent results. Excellent organizational

and analytical skills that enhances my ability to lead projects and get

results. Dedicated and committed, willing to take on challenging roles,

tough assignments, and work to tight deadlines. A positive approach to

tasks and willingness to build a versatile team has produced many

accomplishments. The ability to form good relationships with both peers

and staff is central to my character. Able to instill company vision to

achieve company goals and surpass production expectations while maintaining

compliance, customer service, and employee morale.

EDUCATION

BA, School Management Services, Coker College, Hartsville, SC, 1995

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