Customer Service Data Entry

*** * * * * N P O I N T S R D . A P T D . • H O T S P R I N G S, A R 7191 3

( 5 01 ) 5 2 0 5 676 • L _ J I M E R S O N @ AT T. N E T

LOUIS A. JIMERSON

Personal

Possess strong written and verbal communication skills; interact well with

other people at all levels. Strong initiative, accustomed to heavy workload without

supervision; results oriented. Analytical and creative: able to define problem areas

and provide effective solutions. Considerable leadership experience.

Skills

Microsoft windows, Office, XP, Excel, Power Point, Customer Service Skills

WORK OF EXPERIENCE

[ 07/2005 Present ] [ Health Park Hospital ] [ Hot Springs, AR ]

{ Phlebotomist }

Obtaining blood specimens, specimen processing, performing drug screens, data entry,

and file management, along with other lab related duties.

[ 10/2006 04/2008 ] [ Accent Marketing ] [ Hot Springs, AR ]

{Customer Service}

Assisting customers with the activation process of their mobile phones,

troubleshooting problem areas, and posting payments to customer’s

accounts

[ 03/2004 08/2005 ] [ Arkansas Nephrology Service LTD ] [ Hot Springs, AR ]

{ Reuse Technician }

Cleaning and disinfection of artificial kidneys, mixing bicarbonate and acid solutions, hard

water testing, ordering and inventory of dialysis supplies; Obtaining weight, and

temperatures of incoming patients, as well as other miscellaneous clinical office duties

[ 11/200*-**-**** ] [ Sam Goody ] [ Hot Springs, AR ]

{ 3rd Key Manager / Sales Associate }

Duties included cashier, stocking store products, assembling displays, inventory of

unloaded merchandise; greeting customers, opening and closing store procedures, nightly

bank deposits

[ 02/2003 06/2003 ] [ GC Services / Sprint PCS ] [ Little Rock, AR ]

{ Account Representative }

Answered inbound, as well as making outbound calls to customers concerning billing issues,

and posting payments to accounts

[ 08/1998 05/2002 ] [ Philander Smith College Work Study ] [ Little Rock, AR ]

{ Office Assistant }

Basic office duties to include, answering phones, setting appointments, file

management, data entry, light typing and computer work.

[ 03/200*-****** ] [ Saline Memorial Hospital ] [ Little Rock, AR ]

{ Phlebotomist }

Specimen collections, drug screens, specimen processing, data entry, and file

management.

[ 09/1996 03/2000 ] [ National Park Medical Center ] [ Hot Springs, AR ]

{ Phlebotomist }

Collection of blood and other body fluids, with emphasis on geriatric and pediatric

patients. Performed drug screens, and DNA testing, along with specimen processing, data entry,

and file management.

EDUCATION

[ 08/1998 12/2009 ] [ Philander Smith College ] [ Little Rock, AR ]

[ Biology ]

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