Customer Service Sales

Location:

Posted:

August 26, 2010

Ninfa Ross Crews

Virginia Beach, VA 23451

Email: *********@*****.***

Career Objective: Experienced and highly motivated Customer Service Professional

seeking a position which utilizes my experience, education, and skills, while offering

growth opportunities.

Highlights of Qualifications

Over 10 years of customer service, sales, and cash handling experience.

Efficient in Microsoft Office Suite Programs including; Word, Excel, and PowerPoint.

Experienced and self motivated supervisor with a management style that motivates staff

productivity.

Relevant Skills and Experience

Customer Service/ Management

Greeted customers in a courteous and friendly manner.

Resolved customer complaints and answered customer questions regarding policies and

procedures.

Supervised and trained customer service employees to ensure fast, accurate, and friendly

customer service.

Collected, counted, disbursed money, and completed banking transactions.

Effectively completed suggestive selling to customers above company goals or

expectations.

Administrative Duties

Operated switchboard to answer, screen and forward calls, providing information, taking

messages, and scheduling appointments.

Operated office machines, such as photocopiers, scanners, facsimile machines,

calculators, voice mail systems and personal computers.

Added new material to file records and created new records as necessary.

Professional Experience

2010 Account Manager Dominion Law/ Virginia Beach, Virginia

2008-2009 Front End Supervisor Ross/ Danville, Virginia

2008 File Clerk National College / Danville, Virginia

2007 Receptionist IALR/ Danville, Virginia

2006 Teller First Citizens Bank/ Danville, Virginia

2004-2005 Teller SunTrust Bank/ Virginia Beach, Virginia

2000-2004 Lead Sales Associate Navy Exchange/ Virginia Beach, Virginia

Education

2006-2008 Business Administration National College /Danville,VA

2010 Business Marketing Western Governors University