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Manager Customer Service

Location:
New Orleans, LA, 70126
Posted:
August 26, 2010

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Resume:

Marialaina J. Horton

**** ******* ******

New Orleans, LA 70126-1309

504-***-**** or 504-***-****

ablqv4@r.postjobfree.com

[pic]

Objective: To obtain a full-time position as an Administrative

Assistant/Secretary and to use my skills.

Skills: Proficient in MS Word and Excel 85 wpm Payroll reporting

Human Resources Travel management

Written and Oral communication Self-

motivated/ Independent Worker

Proficient with 10 Key

Education: High School Diploma

The Home Depot New Orleans, LA

Front End Supervisor April,

2006 to August, 2010

. Oversaw the day-to-day operations of front end (4 Head Cashiers and 21

Cashiers) to make sure first class customer service was being given.

Established a standard for all to follow

. Resolved any problems with registers with replacements and re-

downloading of programs

. Assigned duties to Head Cashiers with reports and training of cashiers

for reinforcement

. Responsible to load and unload monies for four Self check registers

and 20 cashier registers daily and to close each registers nightly, to

be sure no monies was left by cashiers. Handled $5,000.00 + daily

. Processed Will Call, Carrier Out and Special orders for customers

. Co-Captain of the In-focus Team (Safety Committee) to oversee and

instruct employees to work safely in the store

. In RMA (Assistant Store Manager) program

LSU Health Sciences Center - Network Wiring New

Orleans, LA

Administrative Service Assistant/Secretary

April, 2003 to August, 2005

. Oversaw the monthly/yearly inventory

. Coordinated travel, reimbursements, payroll reporting

. Coordinated special projects and receiving of supplies ordered by

Assistant Business Manager

. Processed work orders for wiring jobs on campus

LSU Health Sciences Center - Forms Control New

Orleans, LA

Administrative Service Assistant/Secretary

January, 1999 to April, 2003

. Oversaw the day-to-day operations, created Po's in computer system

. Tracked and ran replenishment reports in computer system

. Monitored orders placed and received with all vendors

. Monitored and updated information in two data bases for accuracy of

items and increased levels when needed

.

LSU Health Sciences Center - Auxiliary Enterprises New

Orleans, LA

Chief Clerk II March, 1995

to January, 1999

. Coordinated, assigned and monitored customer accounts

. Coordinated and submitted to HR, all classified and unclassified

personnel paperwork

. Coordinated travel, reimbursements, payroll reporting and inventory

. Supervised one clerk and three student workers

LSU Health Sciences Center - Baccalaureate Nursing Program

New Orleans, LA

Chief Clerk I December,

1989 to March, 1995

. Secretary to Director of program. Office Manager for department

. Typed correspondence, yearly reports, special projects, manuals,

schedules, exams, syllabus, reporting of credentials for new hired

faculty to State Board of Nursing

. Screened calls, scheduled appointments, ran interference for Director,

payroll reporting, travel arrangements and reimbursements

. Supervised a staff of 6 for accuracy and efficiency of work produced

and distributed work to same



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