Customer Service Sales Representative

Marchell S. Caldwell

*** ********* **** ****

Lincolnton, NC 28092

704-***-**** (mobile)

ablqv3@r.postjobfree.com

PROFESSIONAL SUMMARY:

Highly motivated and results-driven Professional with over 14 years of effective Administrative Support Services

experience. Extremely competent Communicator; demonstrate a high level of expertise in Time Management,

Customer Services and Interpersonal Skills.

PROFESSIONAL EXPERIENCE:

04/02 – 09/08 TIAA-CREF, Charlotte, NC

Telephone Console Operator / Customer Service

• Answered, transferred and directed incoming switchboard calls using a computerized data

base for information access.

• Assisted callers in determining the proper office or person with whom they wish to speak.

• Provided professional communications to 4000+ staff with directory assistant, internal calls,

and International calls.

• Customer Data Maintenance Service. Responded to shareholders’ request in a timely

manner with a written request to make changes to shareholders’ account, regarding

incorrect information, name change, date of birth, and address change.

• Performed clerical related duties.

02/00 - 05/01 CUSTOM STAFFING SOLUTIONS, Lincolnton, NC

Administrative Assistant

• Referred incoming phone calls to respective parties.

• Greeted visitors and provided necessary information.

• Recruited, interviewed and assessed over 50 applicants on a daily basis.

• Handled the distribution of weekly payroll checks.

• Administered drug testing, background checks and verified applicants’ references.

11/91 - 02/99 SHOREWOOD PACKAGING, Stanley, NC

Customer Service Representative / Finishing Department Employee

• Answered calls for sales representative.

• Assisted customers with job orders.

• Updated and made adjustment to customers’ account as needed.

• Separated printed folding cartons by die position.

• Maintained good GPM procedures.

EDUCATION AND CERTIFICATIONS:

• Associate of Applied Science Degree,( Medical Office Administration) Gaston College, Candidate, 2011

• Diploma, East Lincolnton High School

• Customer Service Skill Training, TIAA-CREF

• Business Code of Ethics Training, TIAA-CREF

SKILLS:

• Excellent communication and verbal skills.

• Able to work independently and under pressure.

• Excellent listening skills with a strong attention to detail.

• The ability to work efficiently and effectively in a team.

• Computer proficiency in Microsoft Office software.

• Medical Terminology 1 Office.

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