Customer Service Assistant
Resume:
Delana N. Richardson
Toledo, OH 43615
ablqux@r.postjobfree.com
Diligent, detailed-oriented Office Management Professional, knowledgeable
of all office functions with a solid background in Customer Service.
Excels at multi-tasking in a fast-paced environment; completing projects
within time and budget constraints. Superior telephone, customer service,
and computer skills. Highly motivated, dependable, professional, well
organized, flexible, and willing to learn and will deliver when called
upon.
SUMMARY OF QUALIFICATIONS
. Over eight years clerical experience in Receptionist, Administrative
Assistant and Customer Service positions.
. 4 months experience in staff training and supervision.
Strong interpersonal, communication and organizational skills with
attention to detail and accuracy.
Strong team player with a "Can Do" attitude
. Self-starter, rapid learner, and flexible to change.
3 ADVANCED COMPUTER SKILLS
* MS Windows * MS Word * MS Excel * MS
Access
* MS Outlook * MS PowerPoint * MS Publisher
* Internet
* Lotus Notes * QuickBooks * Peachtree
Accounting * Bookkeeping
* SSC Accounting * Colonial Systems * AP/AR *
MLS Systems
* Showing Desk * SDS/2 Detailing System * FabTrol MRP
* AutoCAD
* ERP Systems * SAP (Systems Applications & Prod) *
DanaMate (DSSP Office) * J.D. Edwards
* MochaSoft/MS8 * Eaton * Oracle
* Cobalt
* 10-Key (10,000 kpi) * NCM (Non Conformance Mgmt) * SFA (Sales
Force Automation) * Type 50 wpm
PROFESSIONAL EXPERIENCE
BASF (HUNTER'S INTERNATIONAL) Whitehouse,
OH
Customer Care Representative 2010-2010
. Served as the liaison for customers within BASF and also with external
service providers.
. Performed routine tasks requiring resolution of many different, sometimes
conflicting, issues
. Received, processed and followed up on orders and inquires using
reporting tools within the SAP environment.
. Monitored work queues to ensure orders are fulfilled as required;
expedited shipments.
. Participated in making decisions within established guidelines in a fast-
paced, sometimes stressful, environment.
. Assisted the Credit Department with processing necessary transactions,
credits, debits, etc.
DANA HOLDING CORPORATION (MANPOWER PROFESSIONAL) Holland, OH
Customer Service Representative 2009-2010
. Responsible for promptly and accurately processing faxed/EDI orders.
. Provided high quality, timely service to customers.
. Created filing system for customer purchase orders; maintained filing
system.
. Assisted with printing customer invoices, issuing customer credit,
troubleshooting and resolution of customer complaints.
. Processed and completed Export documents.
GREATER TOLEDO URBAN LEAGUE, INC. Toledo, OH
Administrative Coordinator/Human Resources Assistant 2009-
2009
. Coordinated compilation and collection of data in preparation for
required program reports.
. Oversaw the time accrual process and reporting for department
staff.
. Coordinated department expenditure requests and ensure their
accuracy for timely submission.
. Assisted the Executive Assistant with various projects and
assignments; recruitment and training.
. Maintained strict confidentiality with respect for the Greater
Toledo Urban League, families, and staff.
. Supervised program clients by determining workloads/daily
activities.
. Scheduled appointments and followed up on missed appointments.
OWENS CORNING (THE MERGIS GROUP) Toledo, OH
Customer Service Specialist 2008-2008
. Responsible for answering incoming calls from customers while
ensuring a high level of customer service.
. Maintained and processed orders by phone and fax.
. Identified customer needs/expectations, resolved problems,
generated sales growth through up selling.
. Maintained service performance levels satisfactory to the customer.
ART IRON, INC. Toledo, OH
Engineering/Drafting Assistant 2006-2008
. Assisted Drafting and Materials Departments with Clerical
functions; scanning/retrieving drawings, FTP site postings,
creating/maintaining spreadsheet, and creating plot files/folders.
. Processed documents needed to expedite drawings and cutting to
production.
. Entered product information into internal programs and system.
. Printed drawings received from outside detailers for approval or
fabrication.
. Created plot folders and processed subsequent documents including
KISS files and FTP site postings.
. Covered front desk; assisted with packages/mail distribution,
phones, and greeting departmental visitors.
THINK COLLEGE NOW/GEAR UP Toledo, OH
Administrative Assistant 2006-2006
. Assisted with office administration; answered/routed incoming calls,
took messages, maintained appointments, work schedules and secured
accommodations (travel, etc.)
. Performed various tasks including: sorting and distributing
incoming/outgoing mail and faxes.
. Organized and maintained filing system for office forms,
correspondence, reports, meeting minutes, supplies and documents.
. Prepared correspondence, newsletters, documents, reports and
informational materials; proofread copy for spelling and grammar.
. Updated office forms according to the needs of management; handles
confidential information.
. Created and developed presentations as needed.
. Preformed other functionally related duties as required.
EDUCATION
. SACRAMENTO CITY COLLEGE Sacramento, CA
1 Business Administration 2002-
2004
2
3 CERTIFICATIONS
. SAP Enter and Commit Training Certificate (Owens Corning 2008)
. Customer Support Certificate (Owens Corning 2008)
. First Aid/CPR Certified (2010)
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