Customer Service High School

Kareem K. Jones

Email:*********@*****.***

Phone:757-***-****

Objective

A dedicated, positive professional looking for a position in a fast paced

environment where I can use my accounting, administrative and customer

service skills

Employment

Ferguson Enterprises, Virginia

May 2005 - May 2010

DC Customer Service, June 2007 - May 2010

. Responsible for answering emails and the phone in a timely manner and

giving thorough responses

. Provide accurate information to handle customer inquiries

. Willing to work overtime as needed

. Inbound and outbound phone calls

. Involved with working with vendors, carriers, DCs, other HQ

departments and the branches

Kohler/Vendor Relations Department, May 2005 - June 2007

. Performed accounts payables, accounts receivables, audits, general

ledger and processed credits with debits

. Worked in a fast paced, deadline driven environment

. Facilitated relationships between Ferguson vendor's and branches to

ensure program deadlines were met

. Served as a sole liaison between branches and vendors to ensure un-

reconciled items were reported within a thirty day turnaround time

. Researched invoices and debits in Excel spreadsheets for accuracy and

errors

. Updated and maintained spreadsheets to ensure all accounts were

balanced

. Good understanding of FEI procedures, policies and WMS (DC policy and

procedures)

RGIS, Virginia

December 2007-February 2010

Inventory Auditor

. Physically counted inventory for various retailers and entered

information into RGIS equipment

. Located items on the floor, tables, or shelves at various heights

. Inventory varied depending on the type of store to be audited

. Successfully inventoried a wide range of quantities and stores

Lowe's, Virginia

June 2006-November 2007

Receiver/Warehouse

. Stocked merchandise, unloaded trucks, received PO's

. Operated manual pallet jack, motorized pallet jack, motorized picker,

some forklift experience

. Performed excellent customer service

. Loaded customers' products into automobiles

. Assisted customers with heavy items and referred customers to

requested merchandise and departments

AAFES, Misawa, Japan

November 1997 - March 2005

Reorder Associate/Warehouse Receiver

. Responsible for ordering and maintaining merchandise throughout the

store based on an inventory control system

. Expedited and tracked shipments of material to ensure timely delivery

to meet every customer's expectations

. Demonstrated problem solving, decision making and negotiating skills

while under pressure to maintain the level of stock needed in each

department

United States Air Force, Misawa, Japan

March 1995 - April 1997

Administrative Support

. Conducted one on one interviews

. Maintained and update an impeccable filing system

. Prepared and managed a personnel data system including supervising and

developing weekly/monthly strength accountability for approximately

12,000 military personnel

Skills/Training

. Microsoft Software - Excel, Access, Word, PowerPoint and Outlook

. SAP

. Customer Service Loyalty Training

. Knowledge of Trilogie and Imaging Keyfile System

. Proficient time management and excellent problem solving skills

. Self motivator allowing for both an independent and team working

atmosphere

. Detail oriented with exceptional organization

. Knowledgeable in all areas within the distribution centers, HQ and

vendor websites

. Positive attitude

Education

High School Diploma, Pottsgrove, PA

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