Customer Service Manager

ELIZABETH N. BOARDWINE

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** *** **** ****, ****** City, Alabama 36870

334-***-**** / CP: 706-***-****

Email: ******@*******.***

OBJECTIVE: Position in Administrative Support, Customer Service or related field.

HIGHLIGHTS OF QUALIFICATIONS

• Over 10 year’s successful retail and administrative support experience.

• Easily handled cash amounts of up to $10,000; efficient and effective cash register operator.

• Highly motivated; an achiever who sets and reaches her goals.

• Thrive on challenging assignments and tasks.

• Committed to professional excellence.

RELEVANT EXPERIENCE

Sales and Customer Service

• Successfully developed a combination of retail selling skills:

• Greeted customers and determined their specific needs.

• Demonstrated products and advised about product pricing and selection.

• Followed up, encouraging customers to return, generating repeat business.

• Experienced in a wide variety of retail related duties, including:

-Stocking -Price Changes -Claims/Returns -Cash Drawer

Balancing

• Responsible for opening/closing stores and conducting bank deposits.

Administrative Support

• Experienced in most facets of office clerical duties, as:

-File maintenance -Receptionist -Copying/Mailing -Typing

-Scheduling -Courier Runs -Handling Checks -Data Entry

• Well versed in the operation of most office equipment, as:

-Computers -Copiers -Multi-line phones -Typewriters

-Calculators -Facsimile machines

• Experienced with the following computer applications:

-MS Windows -MS Word -Excel -PowerPoint

-E-Mail -Internet

Interpersonal/Communication Skills

• Communicate well with diverse cultures and personalities.

• Easily resolve customers' inquires and complaints with tact, patience and sensitivity.

Supervisory Skills

• Supervised, scheduled work and evaluated work performance for up to seven personnel.

• Conducted many Human Resource functions including:

-Screening resumes -Interviewing -Hiring -Termination

• Trained new employees on company policies and procedures.

-Continued-

ELIZABETH N. BOARDWINE

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WORK HISTORY

06/2010-Present Cashier Lowe’s, Columbus, GA

01/1998-04/2008 Processor Jackson Hewitt Tax Services, Leesville, LA

09/2005-10/2007 Store Manager GameStop, Leesville, LA

10/2003-09/2005 Assistant Manager Sam Goody, Deridder, LA

08/2001-01/2004 Assistant Manager Dominos Pizza, Leesville, LA

EDUCATION

Biology (2 Semesters), UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE,

Heidelberg, Germany

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-References available upon request-

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