Customer Service Human Resources

Priscilla D.Crutcher

**** **** ****** ***. * #*** Memphis, TN 38125 901-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Offering more than seven years of progressive experience in Human Resources operations,

including staffing assistance, payroll resolution, and management support. Experienced

providing outstanding customer service, a willingness to work independently in support of the

department and a talent for active listening. Possesses outstanding organizational ability and a

skill for problem solving.

PROFESSIONAL EXPERIENCE

MEMPHIS CITY SCHOOLS December 2005 - June 2011

Human Resources Administrative Assistant

Provided high-level administrative support by preparing statistical reports, handling of

confidential information, and performing clerical functions. Prepared correspondence, received

visitors, arranged conference calls, and scheduled meetings. Also tasked with training and

supervision of lower-level clerical staff

● Maintained confidential office files and records.

● Composed letters, memorandums, and additional correspondence.

● Scheduled appointments and made travel arrangements for executive committee.

● Compiled reports and executive committee meeting minutes.

efficiency.

● Communicated information between various Memphis City Schools offices.

● Purchased equipment and supplies as provided for in budget with approval of superior.

● Reviewed, processed, and approved vendor invoices for payment.

MEMPHIS CITY SCHOOLS August 2004 - December 2005

SEMS Personnel Clerk II

Primary responsible included placement of employees, monitors employees job performance and

other duties as follows. Successfully handled difficult and sensitive issues with discretion and

professionalism.

● Processed new hire applications and perform new hire orientation.

● Processed background review requests and forwarded written notification to applicants.

● Scheduled and provided training to employees and administrative staff.

● Used methodologies and processes for coordinating and providing office administrative,

clerical and support services.

● Tasked with proof-reading of correspondence and conducting internet research.

● Tasked with adherence of Memphis City Schools confidentiality policy.

● Typed documents at the rate of 60 wpm.

FEDERAL EXPRESS July 1990 - November 2003

Data Entry Agent

Primary responsibilities were to provide payroll support services for employees and operation

managers. Assisted manager with special projects.

● Ensured worked hours were properly accounted and classified.

● Provided support service and ensured timely responses for requests from management.

● Communicated with hub management to resolve employees pay problems.

● Audited, corrected, and edited computerized file maintenance reports.

● Verified all timecards submitted were dated, stamped and sorted by organization codes.

EDUCATION

Southwest Tennessee, Memphis, TN, Paralegal Studies, 2011- Present

Shelby State Community College, Memphis, TN, Human Services, 1989-1994

Philander Smith College, Littlerock, AR, Business Law, 1988-1989

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