David J Cobbs W**** County Highway K

608-***-**** Lodi, Wisconsin 53555

ablqsx@r.postjobfree.com

OBJECTIVE

I want to use the skills I have learned in my certifications and I also

want to start to apply the skills I am acquiring in the Paralegal Program @

Madison College.

WORK EXPERIENCE

7/2005 to MS Mart, LLC / BP Quick Mart

10/2007 Madison, Wisconsin

3rd Shift Clerk / Manager

Assisting customers, cashier work, light cleaning, and

light re-stocking

Printing nightly reports and verifying deposits against

reports

Training new employees.

4/2005 to Lane's Bakery & Gift Shop

10/2007 Madison, Wisconsin

Baker / Clerk

Preparation of baked goods, baking, and deep frying.

Assisting customers, cashier, taking orders, and filling

orders.

Packaging of finished baked goods, light cleaning, and

training new employees

6/2002 to SITEL Corportation

11/2004 Madison, Wisconsin

CSR / Work Force Administrator

In-bound call center -answering phone calls and

providing customer service for life insurance policy

holders.

Tracking and entering attendance of employees, adjusting

schedules, printing out various reports, running reports

for Prudential Financial Board of Operations Center as

requested.

Monitoring call volume and adjusting Customer Service

Reps. accordingly.

CERTIFICATIONS, LICENSES, AWARDS

Microsoft Office Suite 2003 Certificate of Completion, Microsoft Publisher

Certification

SKILLS

I have 7 years of Customer Service Experience, I am trained in proper

phone etiquette, and I can type 54 wpm with no errors.

EDUCATION

8/2010 to Madison College

present Paralegal Program

8/2009 to Fox Valley Technical College

5/2010 Microsoft Office Certification

8/1995 to Lodi High School

6/1999 Earned my diploma

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