Manager Management

Doris Andrews

Home: 972-***-**** E-mail: ablqs3@r.postjobfree.com

Accounts Receivable, Commercial Collections, Home Mortgage Retention

Summary

Accomplished professional with more than 30 years' extensive experience in

accounting, mortgage/home retention, commercial collections, office

management and customer relations within the construction, manufacturing,

retail, textile, and energy industries. Ability to work in a fast-paced

environment. Highly organized, self-starter with strong interpersonal

capabilities and attention to detail. Proven organizational, communication

and problem-solving skills.

Computer Knowledge

VAST * MS Office * Abicus * Lawson 7.2 * TSS * ProCare * M2M * MSP *

Aspect*Lamp * AS400 * Loss Mitigation-Home Saver* Speedpay*MPP

Relevant Work Experience

Accounting

. Accumulate and manage customer activity, ensuring timely revenue

collection and effective reporting in order to enhance cash flow

management.

. Provide average days-to-pay information, identify potential bad debts

early, bank deposit, track proof of delivery information.

. Utilize flexible, user-defined aging periods for business credit

management. Create individual terms, tax and discount tables.

. Match cash received with outstanding invoices manually or automatically

by invoice or aged date. Supports miscellaneous unassigned cash receipt,

create recurring monthly invoices.

. Worked on payable allocations-credits/adjustments/research for 26

hospital branches across the southwest. Managed the travel and expense

report processing for more than 1,500 hospital employees.

Office Management

. Managed daily operations of construction company, including office

administration, staffing, client contact, payroll, and general

accounting.

. Directed office support activities ensuring adequate staffing, efficient

project scheduling and billing, timely purchase of supplies and

maintenance of equipment and facilities.

. Coached 42-person team in best practices and problem solving:

o Deal with Homeowner needs for loan modifications, and pre-

foreclosures within government guidelines.

o Oriented, scheduled and coached employees, ensuring proper

development and further improving productivity, achieving work

objectives and organization profitability.

o Identified and resolved employee conflicts, clarifying work

relationships and alleviating miscommunication.

Consumer Mortgage Collections

. While an Escalations Team Lead at two-year Verizon assignment, maintained

effective professional relationships with more than 300 customers of all

levels.

. Developed professional relationship with customers and sales team when

collecting commercial accounts, to ensure all parties were informed of

all past-due accounts status.

. Working knowledge Loss Mitigation, Imminent Default, Advocacy, FHA/VA,

Collection.

Employment History

06/09 - Present Home Retention/Home Mortgage Bank of America-Ajilon

08/01 - 06/09 Accounts Receivable/Commercial Collections Robert Half-

Accountemps

06/98 - 05/01 Administrative Dispatcher/Office Mgr. Alpha Testing-

Dallas

10/97 - 06/98 Temporary Associate Business Temps-Dallas

12/96 -10/97 Executive Assistant Platinum Professionals-Atlanta

01/-88 -10/96 Office Manager Super Textiles-Dallas

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