Customer Service Manager

**** ***** ****** **** * CLEVELAND HEIGHTS, OH ***21

PHONE 216-***-**** * E-MAIL- ablqri@r.postjobfree.com

DALINA M. HOUSTON

OBJECTIVE_________________________________________________________________________________To

obtain a position in which I can use the skills that I have obtained and apply them to a challenging and a lucrative

position

SUMMARY OF

QUALIFICATIONS___________________________________________________________________________Tr

ained Administrative Assistant. Excellent interpersonal skills. Knowledge of Microsoft Word. Superb customer service

skills. Extensive cash handling experience. Familiarized with using a Dictaphone.

PROFESSIONAL

EXPERIENCE________________________________________________________________________________

10/08-Current DialAmerica Telemarketing Cleveland, OH

Customer Service Rep

Work on different programs for customer leads; persuade existing customers to preview products in there home,

Quality assurance

05/03-03/08 Anthony’s Auto and Wrecking Cleveland, OH

Shop/Office Manager

Work with several different motor clubs, setting-up appointments for towing of disabled vehicles, process invoices for

payment through the internet, placing orders for new equipment, retrieve invoices, scheduling of approximately six

workers and payroll, secure building nightly, answer and transfer calls politely and respectfully, assist customer

questions concerning towing rates, make deposit every night at the bank, dispatch all information to tow truck driver.

Place collection calls to existing customers to settle on debt that they owe to the company. Process necessary

paperwork to file for payment on overdue bills.

01/07 – 08/07 Key Bank Garfield Heights, OH

Teller

Worked with customers on a daily basis, meeting their banking needs and either answering or referring their financial

questions to the appropriate supervisory individuals. Accepted and processed customer deposits and loan

payments. Maintained and balanced a cash drawer daily. Secured the financial institution nightly. Responded to

customer inquiries regarding account balances. Used 10 key to process monetary transactions. Process ATM

transaction. Adhere to all banking guidelines.

11/05-06/06 L.J.Minor/Nestles Cleveland, OH

Packager

Stacked food base product on pallets to be shipped to various locations. Sanitized assigned work area at end of shift.

Set-up and restocked machines for the next business day. Pull boxes that consist of the materials that will be needed for

that shift. Shipping and receiving (prepare pallets, so that they can be shipped out to appropriate location, scan and

ticket pallet.)

12/04 - 05/05 Menorah Park Home for Senior Living Beachwood, OH

State Tested Nursing Assistant

Provide friendly support for elderly resident. Monitored residents' vital signs and assured cleanliness of their rooms.

Documented and reported any changes regarding health and well being of resident.

06/00 - 05/04 B & B Towing Cleveland, OH

Office Manager

Retrieve faxes coming in from motor clubs. Exhibited excellence when answering telephones and transferring

calls. Supervised approximately 5 employees. Responsible for scheduling employees work days. Accounted for all

cash and credit card payments that drivers obtained from non-members.

04/99 - 10/99 Marriott Reservation Center Solon, OH

Call Center Representative

Persuade customers to make reservations for the hotel and resort. Present patience and courteous with customers. Input

customers' information on different screens. Recommended customers to upgrade. Cross selling.

EDUCATION________________________________________________________________________

08/01 - 06/02 Life Skill Center of Cleveland

High School Diploma

08/09-Current University of Phoenix

REFERENCES_______________________________________________________________________

Available upon request

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