High School Sales

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Jorge Arias

**** ** *** *****

Miami, FL 33185

Home: 305-***-****

Cellular: 786-***-****

ablqp4@r.postjobfree.com

Employment Experience

January 2010 - Present, Staples

EasyTech Mobile Technician

. Troubleshooting systems, networks, and peripherals in various

environments, including on-site assignments.

. Virus and spyware removal while keeping customer data intact.

. Training EasyTech associates in diagnostics, processes, and work flow.

. Helping customers with product and service selections.

June 2006 - January 2008, Alienware Corporation

RMA Vendor Agent

. Built professional relationships with vendors such as Intel and Asus

to ensure fast turnarounds.

. Cataloged and tracked RMAs totaling more than $100,000, keeping

meticulous records using Excel.

. Follow up with vendors on delinquent RMAs

. Was selected to be solely responsible for all in-bound RMAs from

Alienware's Ireland facility.

. Test computer parts for defects to verify validity of claims.

October 2005 - June 2006, Best Buy

Floor sales associate

. Helping customers with product and service selections.

. Keeping track of inventory

March 2004 - February 2005, The Answer Group

Tech Support Agent

. Troubleshooting customer's Internet/DSL-related connection problems.

. Maintained detailed records to assist other agents in follow-up calls

with customers.

. Supervised new hires, instructing them on proper troubleshooting

techniques.

Certifications

. A+ Certified

. Network+ Certified

. Microsoft Certified Professional(MCP)

. Presently enrolled in MCSE program

Education

. January 2007 - Present - Miami Dade College

. December 2003 - Southwest Senior High School

. General Equivalency Diploma

Related Skills:

Proficient user of the following software:

Operating systems:

. Windows 98 SE, NT, 2000, ME, XP, Vista, Windows 7

. Microsoft DOS

. Linux

Web-based software:

. Microsoft Expression Web

Graphics:

. Adobe Photoshop, Adobe Illustrator

General office software:

. Microsoft Office 2003/2007

Miscellaneous:

. Basic HTML

. Training in DSL equipment and maintenance

Contact this candidate