Sales Customer Service

Contact

Doretha Denise Waters Tel : 910-***-**** Home and Fax

Tel: 910-***-**** Cell

Citizenship: English Date of birth : 23 November 1977

e-mail : ablqoy@r.postjobfree.com

Salary Requirements: 20,000 and up annually

Address

922 Foxhunt Lane Fayetteville, N.C. 28314

Key Skills and Qualifications

13 years experience in computers, telemarketing, customer service, and sales;

Excellent communication, interpersonal skills, and knowledge in Business Administration;

Typing ability of 50 wpm, with filing, faxing, mailing, billing capabilities, superb oral, written, spelling skills

and can complete other all administrative duties as assigned efficiently;

Ability to work in a fast paced environment and handle multiple projects at one time;

Completely computer literate with competence in basic math and billing calculations;

Specialize in sales, customer care, retail, distribution sales, wireless internet and internet researching;

Experience in internet communication, accounts receivable, marketing, human resources, clerical and all

general office duties;

Experience in appointment setting, telemarketing, customer servicing, data entry, receptionist, cashiering,

account managing, claims, sales processing, bookkeeping and employee training;

Ability to answer incoming calls in a professional, efficient manner, knowledge of management systems,

policies and business procedures for the purpose of satisfying customers;

Ability to problem solve, proofread documents and is very detailed and extremely organized;

Knowledge in word processing, Power Point, Quick Books, Excel and most Microsoft programs;

Education

1992 to 1994 Reid Ross Classical School General Courses

3200 Ramsey Street Fayetteville, N.C. 28301

E. E. Smith Senior High School Graduate Diploma

1994 to 1996

1800 Seabrook Road Fayetteville, N.C. 28311

Brighton College Online Medical Billing and Coding

2009 to 2010

18275 N 59th Ave Suite 186 Glendale, A.Z. 85308

Work Experience

Manufactured Housing Enterprises Fayetteville, N.C Office Management

January 2010 to June 2010 Supervisor Marsha Estep

I was responsible for day to day office duties: received and processed tenant work orders, complaints, and sales information.

Processed new accounts, retrieving and researching customer accounts information in order to respond to the customer inquires

Processed court papers for evictions, showed potential mobile homes for sale, and all clerical duties such as billing, filling, faxing,

collections, payment plans, and all inquires;

Fayetteville, N.C Administrative Assistant

Cumberland County Schools Operations

July 2009 to December 2009 Supervisor Donnie Conner

I stamped, screened, verified, processed and filed all incoming school lunch applications and mailed out response

letters and processed all incoming mail, and all other administrative duties as assigned;

Salvation Army Social Services Dept. Fayetteville N.C. Administrative Assistant

May 2009 to July 2009 Supervisor Faye Melvin

I assisted with processing and contributing state funds to distribute to society for assistance for heating and

cooling and approved and disapproved applications for assistance; maintained all incoming files and documents and

all other administrative duties;

Lumber Bridge, N.C. Production Assistant

Mountaire Farms

September 2008 to February 2009 Supervisor Marisa Rodriguez

I worked in a fast paced environment using scissors and knives deboning whole chickens doing a various of jobs;

Internet Answering Service Receptionist

Answer Anytime Inc. Lindenhurst N.Y.

August 2006 to August 2008 Supervisor Eric Ingram

I answer inbound calls on an outbound call system through the internet on behalf of doctors, lawyers, contractors,

plumbing and heating and various companies during and after business hours;

I assisted with product orders such as freederm, joint and muscle support cream and other internet product

companies with ordering and processing;

Retention Customer Service Representative

Fayetteville, N.C.

Fayetteville Publishing Company

October 2005 to March 2008 Supervisor Corey Gibbs

Made outbound calls to prospective subscribers; Made outbound calls to dissatisfied customers to resolve issues;

Processed new subscriber orders for all sales sources and assisted customers with complaints, billing issues,

collections, filing, faxing and upgrading services;

Fayetteville, N.C.

Terminex Inc.

Telemarketer, Sales Coordinator

January 2005 to October 2005 Supervisor Pam Cook

Made outbound calls to set up for home inspections to potential clients; trained the employees and prepared

reports on campaigns and assisted customers with complaints, billing issues, collections and inquires;

Telemarketer, Sales Analyst

Telespectrum Inc. Fayetteville, N.C.

January 1997 to October 2002 Supervisor Tommy Sea

Worked on behalf of companies such as Ameritech, Providian, and Cross Country telemarketing various types of

services; prepared reports on campaigns; processed new orders for all sales sources and monitored sales

associates and trained them on improvements;

Contact this candidate