Customer Service Manager
Resume:
Mindy Gail Harvey
** ***** *******, ******, ** **468
ocarina @ frontiernet.net
SUMMARY OF QUALIFICATIONS
. Strong PC Skills - Microsoft Office, Internet, and In-house Database
Applications
. Accounts Payable/Receivable and Payroll/Billing
. Excellent communication skills
. Excellent organizational skills and detail oriented
. Ability to work under pressure and self motivated
. Dependable, responsible, and the ability to work independently
. Ability to work with all levels of management/customers with a high level
of confidentiality
. Resourceful and able to set priorities to handle multiple tasks
. Travel arrangements, scheduling, as well as other administrative
functions
. Cost control, register procedures, manages shifts effectively, and
training/cross-training
. Basic web-site building and management skills
. Responds well to demanding schedules
WORK EXPERIENCE
JPM Chase Albion Loss Mitigation March
2009 - Present
Providing excellent customer service in a call center environment.
Assisting with home mortgage loan modifications and handling escalated
issues within outlined guidelines/procedures. Maintaining personal scores
above average.
Sunoco A-Plus Assistant Manager
2007 -2009
Hess Express Assistant Manager
2006 -2007
Sunoco A-Plus Assistant Manager
2004 -2006
Providing excellent customer service/suggestive selling, maintaining the
store quality of standards, and operating the cash register. Assisting the
Manager in shift analysis, daily computer accounting, ordering and
receiving merchandise, and completing cycle counts. Also managing the
facility and employees in the Manager's absences.
Okar Equipment Company Customer Service Representative
2003 - 2004
Daily processing of accounts payable invoices. Verifying invoices have been
received and billed to an account. Maintenance of an Invoice database.
Data entry for service billing and mass mailings.
Agway Energy Products Customer Service Representative
2002 - 2003
Customer Service and Administrative functions: Order processing for
deliveries, customer complaints, payments by credit card, and placing work
orders. Created mass mailing for all aspects of marketing. Tracking
customer's order, response, and performing customer surveys.
Kenrich Maintenance Corporation Service Coordinator
2001 - 2002
Dispatching and tracking for all incoming maintenance requests for 42
properties. Accounts payable for all invoices using Quick Books Pro.
Verifying time cards, work orders, and vacation. Follow up with customer
complainants, and managing daily computer backups.
Adecco Administrative Assistant
1999 - 2000
Placed at Eastman Kodak Company: Provided secretarial and administrative
support to four managers and the teams they managed, which included Lotus
Notes calendar management, meeting scheduling, travel arrangements, expense
reports, and ordering supplies. Creating Excel spreadsheets, PowerPoint
presentations, graphs, along with faxing and photocopying. Interacted with
all levels of management both internally and externally. Organized and
coordinate project work. Answered multiple phone lines.
TAD Staffing Services Administrative Assistant
1997 - 1998
Placed at Danka Office Imaging: Responsible for 5 managers and a staff of
23 for general office tasks and day-to-day paperwork. Arranged all
schedules, travel plans, and calculated expense reports. Supervised the
purchasing and distribution of office supplies. Collated raw material onto
spreadsheets using Office '97. Coordinated all business correspondence,
mass mailings, updated, and designed internal forms.
Eastman Kodak Company High School Co-op Business Support
1996 - 1997
Contacted vendors, arranged meetings, scheduled conference rooms, and sent
meeting notices. Set up and manipulated spreadsheets. Entered data and
set up database from raw materials. Responsible for all faxes and incoming
mail. Generated reports using a SUN Computer.
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