Customer Service Human Resources
Resume:
Bethany A. Nickell
Columbus, OH 43229
********@*****.***
SKILLS/ABILITIES:
. Experience working with people of diverse backgrounds,
cultures and professional levels.
. Ability to multi-task
. Detail oriented
. Knowledge of labor laws
. Ability to create documents using Microsoft Office
Education:
Columbus State Community College, Columbus, OH
Major: Associate of Applied Science - Human Resources
Management Technology
Graduated: December 2010
Experience:
9/09 Clintonville-Beechwold Community Resource Center
To 14 West Lakeview Avenue
12/09 Columbus, Ohio 43202
Human Resources Intern
Revised and updated the Center's policies, procedures,
and job descriptions. Worked with the Director to create
job specifications for each position. Organized Employee
Files and ensured all required documentation was
included. Created files for employee medical
documentation and I-9 Forms. Ensured the Center posted
all relevant state and federal notifications.
1/09 Walgreens
To 4530 Kenny Road
Present Columbus, Ohio 43220
4/09 Cosmetics Supervisor
To
Present Provide customers with cosmetic service and information and
recommend products to fit their needs; Maintain
department's records, inventories, and appearance;
Responsible for coordinating, constructing, and
maintaining Cosmetic Department displays; Perform resets,
revisions, and call-ins; Review cosmetic volume and track
sales goals; Communicate goals and responsibilities to
Beauty Advisors and keep records of their tasks and
performance; Keep stockroom cosmetic merchandise
organized and at minimal levels; Ensure items in the
cosmetic department are adequately stocked; Create in-
store displays to maximize product marketability and
appeal; Attend meetings on cosmetic merchandise to
educate customers; Increased cosmetic sales and red zone
percentage by a considerable margin within the year;
Stock shelves and ensure all products are priced
correctly; Hang ad tags on a weekly basis.
1/09 Certified Photo Specialist
To
4/09 Provided customers with accurate and complete photofinishing
services; Responsible for developing and maintaining
thorough knowledge of the one-hour film equipment, all
related photo equipment, and Picture Care system;
Responsible for the setup of promotional displays;
Assisted in maintaining records and inventory of all
supplies; Performed preventative maintenance; Checked and
emptied waste tanks and replaced chemical replenishers;
Followed guidelines provided for passport photos;
Performed resets and revisions; Monitored open Fix-it
tickets for timely repairs and training issues.
6/06 Huntington National Bank
To 800 High Street
6/07 Worthington, Ohio 43085
Customer Service Representative
Worked with customers on a daily basis, meeting their
banking needs; Answered or referred financial
questions to the appropriate supervisory individuals;
Sorted, counted, and wrapped currency and coins; Accepted
and processed customer deposits, withdrawals, transfers,
and loan payments; Maintained and balanced a cash drawer
daily; Responded to customer inquiries regarding account
balances; Handled vault, safe-deposit, ATM and night-drop
activities.
5/05 Giant Eagle
To 2801 North High Street
4/06 Columbus, Ohio
Cashier
Answered customers' questions, and provided information
on procedures; Computed and recorded totals of
transactions; Maintained clean and orderly checkout
areas; Requested information or assistance using paging
systems; Resolved customer complaints when possible;
Weighed items sold by weight in order to determine
prices.
5/02 Big Bear
To 3670 West Dublin-Granville Road
12/04 Columbus, Ohio 43235
Cashier
Answered customers' questions, and provided information
on procedures; Computed and recorded totals of
transactions; Counted money in cash drawers at the
beginning of shifts to ensure that amounts were correct
and that there was adequate change; Maintained clean and
orderly checkout areas; Requested information or
assistance using paging systems; Resolved customer
complaints; Weighed items sold by weight in order to
determine prices. Monitored breaks and lunches for front
end staff.
.
6/00 Kroger
To 1585 Georgesville Square Road
4/02 Columbus, Ohio 43228
Cashier
Answered customers' questions, and provided information on
procedures; Computed and recorded totals of transactions;
Counted money in cash drawers at the beginning of shifts
to ensure that amounts were correct and that there was
adequate change; Maintained clean and orderly checkout
areas; Requested information or assistance using paging
systems; Resolved customer complaints; Weighed items sold
by weight in order to
determine prices. Monitored breaks and lunches for front
end staff.
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