Customer Service Sales
Resume:
LaShunta O’Neal
Memphis, Tennessee 38111
Home: 901-***-**** Cell 901-***-**** *********@*****.***
OBJECTIVE
To obtain a career with a company that values promotion and growth and to
gain a position in a company with potential future opportunities in
related customer service areas.
STRENGTHS
Accurately managed a cash draw
Handled customer inquiries and solved billing problems.
Dealt with a diverse customer population.
Enthusiastic and cooperative.
Extensive customer service experience.
Excellent interpersonal communication skills
Ability to remain calm in crisis situation
EXPERIENCE
04/2009-Present Foodiez Catering Memphis,TN
Handles all customer transactions
Takes phone orders
Files paper work
Handles most technical issues
Assist in Food & Basket preparations
Hostess at special Foodiez events
11/2009-12/2009 Sears Memphis,TN
Cashier
Open and Close Registers
Maintained Area
Minimized Long Lines
Commisioned Sears Mastercard/Visa Applications
10/2008-04/2009 Jenny Craig Nashville,TN
Client Coordinator
Responsible for inventory of client orders
Collecting payments
Pulling food and non-food products
Conducting Mini-balances and assisting Centre Director with
banking as directed
Maintenance of the food room, lobby area, and front desk,
including stocking,weekly inventory and other related duties
03/2008-11/2008Wal-Mart Nashville,TN
Customer Service Cashier
Provide customer with accurate, efficient and friendly service
Operate cash registers
Collect payments for purchases and makes change
Bagged groceries’ and gathered carts
Assisted in other departments when necessary to facilitate better customer
service
Trained other cashiers
2005-2008 Gymboree Nashville, TN
Sales Associate
Cashier
Handling all cash and credit card transactions in department
store environment
Handled all transactions, both in person and via telephone
Successfully managed high volume sales.
Participated in all regional sales
Answered telephones and made phone orders
Aware of all new products and their replacements
counted sorted and managed money
trained numerous other new associates
followed through with all customer questions and concerns
oversaw other associates
EDUCATION
1999-2002 Melrose High School Memphis, Tn
Diploma
Graduated top 10%
2004-present Tennessee State University Nashville, Tn
Psycholgy
Cover Letter
To whom it may concern:
I am writing this letter to formally apply for the CAE 1 Customer Service Billing position with Comcast.
My past experience and success indicates strengths within a customer service oriented environment, being
focused on several duties at hand/expediency, playing leadership role within and solving customers
problems.
I have never been a maintainer, but up to a certain extent I enjoy resolving problems, taking challenges
and being a part of the business growth factor. If you are looking for the person that brings warmth and
improve service levels then I would like to join your company. My experiences have taught me that for
any business or organization to thrive, it must always maintain an open and active line of communication
with its patrons. It is the task of customer service representatives like me to secure this for you.
For your reference, I have attached my resume which details my work history.But I think I would be able
to tell you more about my qualifications in an interview. Please do not hesitate to contact me so that we
may schedule a meeting.
Thank you very much for your time and consideration. I hope to hear from you soon.
Contact this candidate