Customer Service High School
Resume:
MARY WILKENING
P.O. Box ***
Monroe, IA 50170
OBJECTIVE
To obtain long term employment with a well established organization where I may fully utilize my
skills and abilities.
QUALIFICATIONS
Computer and Internet literate; typing abilities.
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Assertive, self motivated, goal oriented, organized and efficient.
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A flexible, cooperative, hard worker, reliable team player.
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SUMMARY OF EXPERIENCE
First Newton National Bank, Newton IA Receptionist/Lock box attendant
06/02/2008 – 08/16/2010
Served as first point of contact for customers calling or visiting the main bank
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administrative office.
Efficiently operated switchboard and provided prompt, courteous and knowledgeable
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assistance.
Handled a variety of customer service tasks and resolved customer issues with
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expediency.
Helped tellers balance the vault and updated lock box customers accounts and controlled
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lock box area.
Vantus Bank, Monroe, IA Bank Teller/Retail Banker 11/2005 5/31/2008
Deliver excellent customer services to customers on a daily basis.
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Assisting customers with their individual needs
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Answer and direct incoming calls.
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Crafty Things Gift Shop, Monroe, IA Self Employed Business Owner 1999 2005
Owned and operated a gift shop for 5 years with my husband
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Built trust with vendors, suppliers and customers.
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Product ordering, inventory and book keeping
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EDUCATION
1978 Graduate of Newton Senior High School, Newton, IA
1979 Graduate of Salvador Beauty College in Des Moines, IA
Obtained Cosmetology license
PERSONAL AND PROFESSIONAL REFERANCES
Twyla Flickinger
Former co worker at First Newton National Bank
641-***-**** –bank
641-***-**** – home
515-***-**** –cell
Darla Sudbrink
Activities Director, Park Centre, Newton, IA
641-***-**** – cell
641-***-**** – home
Lori Moorman
Former co worker at First Newton National Bank
641-***-**** – bank
641-***-**** cell
Christine Osborn
Former co worker at First Newton National Bank
641-***-**** – bank
Dana Van Zante Boner
Van Gorp Insurance Services
641-***-**** business
641-***-**** cell
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