Customer Service Manager
Resume:
mICHAEL COCHENOUR
**** ***** ***** ************, ** 43068
***********@*****.***
objective
To obtain secure, rewarding employment with an emerging or
established company. I hope to utilize my background in sales,
customer service, operations, safety management and training to
facilitate career development and company goals.
Experience
2003-2010 Carr Supply Inc. Columbus, OH
Inside /Outside Sales, Retail Sales, Safety Management, Forklift
Training,, Warehouse Operations
Met and exceeded customer needs and expectations by providing
superior product knowledge in areas pertaining to Heating and
Cooling and Plumbing product lines.
Safety Manager for the supply chain's 10 Ohio branches.
Responsible for all levels of BWC and OSHA Compliance.
Forklift Trainer
1999-2003 The Waterworks Plumbing Company Columbus, OH
Customer Service/ Dispatch Manager, Operations Management
Responsible for day-to-day operation of a 9-person customer
service/ dispatch operation. This group provided 24/7 customer
support to a 35-vehicle full service plumbing, drain and
excavation company.
Handled all levels of customer complaints resulting in a
superior ratings with the BBB, Angie's List and Consumers
Choice.
Assisted in converting employees from hourly to a commissioned
(by-the- job) pay structure.
1996-1999 Atlas Butler Heating and Cooling Columbus, OH
Dispatcher/Operations Management
Responsible for dispatching 30 service vehicles to residential
heating and cooling appointments. Increased productivity by 20%.
Worked directly with field supervisors to improve inventory,
productivity, paperwork, employee discipline and field related
customer service matters.
Education
2010- Columbus State Community College
Columbus, OH
1991-1992 Columbus State Community College
Columbus, OH
1982-1986 Liberty Union Thurston High School
Baltimore, OH
Military
1986-1990 United States Marine Corps
Camp LeJune, NC
References
Available Upon Request
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