Customer Service Accounts Payable

Summary of Qualifications:

An accounts payable professional with the ability manage multiple

responsibilities, works well under pressure and experienced at providing

administrative support.

Experience:

Wal-Mart Inc., Marietta, GA

Customer Service Representative 04/01/1991 to 08/01/2010

. Process WIC vouchers, invoices, checks, account statements, reports and

other records, using typewriter or computer.

. Kept records of items in layaway, received and posted customer

payments and prepared and forwarded delinquent notices.

. Approved customer's checks and provided check cashing service

according to exchange policy.

. Answered customer's telephone, mail and in-person inquiries and

directed customers to appropriate sales area.

. Resolved customer complaints and requests for refunds, exchanges and

adjustments.

. Filled out contract forms, determined charges for service requested,

collected deposits, prepared change of address records and issued

discontinuance orders, using computer.

. Trained new employee and achieved significant improvements in their

productivity.

. Process new visa accounts and debit cards.

Sun Trust Bank, Atlanta, GA

Payroll Specialist 09/01/2006 to 09/01/2007

. Compiled payroll data, entered data and computed and posted wages.

. Answered customer's telephone, mail and in-person inquiries and

directed customers to appropriate accounting department area.

. Reconciled errors to maintain payroll records, using computer and

calculator.

. Compiled payroll data such as hours worked, sales and piecework,

employee identification number and taxes, insurance and union dues to be

withheld.

. Prepared computer input forms, entered data into computer files and

computed wages and deduction, using calculator.

. Processed payroll entries, checks, account statements, reports and

other records, using typewriter or computer.

. Recorded changes affecting net wages, such as exemptions, insurance

coverage and loan payments for each employee in order to update master

payroll records.

Service Resources Inc., Marietta, GA

Accounts Payable Specialist 12/ 05/1999 to 07/12/2002

. Performed calculating, posting and verifying duties to obtain

financial data for use in maintaining accounting records.

. Answered customer's telephone, mail and in-person inquiries and

directed customers to accounting department area.

. Compiled and sorted documents, such as invoices and checks,

substantiating business transactions.

. Verified details of business transactions, such as funds received and

disbursed, and totaled accounts, using calculator and computer.

. Trained over thirty new employees and achieved significant

improvements in their productivity.

. Process accounts payable invoices, checks, account statements,

reports and other records, using typewriter or computer.

. Process travel expense and incoming and out going mail (UPS-FedEx)

Technical Skills: SAP, Oracle, PeopleSoft, Lawson, MAS200, J. D.

Edwards

Education: J. F. Drake State Technical College, Huntsville, Alabama

References: Available upon request

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