**** * ******** *** * (ph) 405-***-****

Oklahoma City, OK 73120 (email) ablqme@r.postjobfree.com

Ananda Ryan Hill

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Edmond Memorial High School (Edmond, OK)

Attended 2000-2004

Graduate of May 2004

Coffeyville Community College (Coffeyville, KS)

Attended 2004-2006

Honors Graduate of May 2006 with an Associates of Arts degree

Relevant Skills Acquired:

Project leadership

Sufficient knowledge and practice of MS Office programs

Keyboarding and document formatting

Professional office procedures

Exceptional listener and communicator who effectively conveys

information verbally and in writing

Excellent writer, both creatively and professionally

Aptitude in being a team player, building trusting relationships with

colleagues

Excellent reliability, focus, goal setting and achievement

Key Skills

Office Office management Spreadsheets/Reports Executive support

Skills: Event management Data entry

Records Calendaring Monitoring and

management Interpersonal updating of various

Database relationships systems

Administration Outstanding customer

Leadership and service

training

Computer MS Word MS Outlook

Skills: MS Excel Windows

MS PowerPoint Internet

Work Experience:

5/2010-present

Employer:

Midland Mortgage Company

Christopher Harris (ph) 405.426. 1511 (email)

ablqme@r.postjobfree.com

Claims and Billing Associate II

Job description:

. Researching claims on loans that have gone through the default

process

. Corresponding with attorney's for information on processes for

particular loans

. Corresponding with various departments to complete claim

. Meeting deadlines

. Updating system accordingly with pertinent information

. Daily use of Outlook and systems specific with mortgage company

. Evaluate claims to ensure contact compliance

. Daily researching of loans histories

. Writing and preparing claims to prior servicers and attorneys

for losses accrued by Midland due to 3rd party errors

10/2008-5/2010

Employer:

Midland Mortgage Company

Ken Kappers (ph) 405.426. 1142 (email)

ablqme@r.postjobfree.com

Delinquency Associate II

Job description:

. Daily upkeep of To-Do lists

. Take phone calls from attorney offices and appraisers, answering

questions in a professional and efficient manner.

. Daily monitoring of loans from IN, MA, NC, VA, and ID

. Meeting deadlines

. Corresponding with attorney offices to assure deadlines are met.

. Setting foreclosure sales, ordering bids

. Placing stop/holds on loans that go into bankruptcy and loss

mitigation

. Postponing sales

. Conveying foreclosure sales

. Updating system accordingly with information from attorney

offices on loans

. Daily use of Outlook and systems specific with mortgage company

(Mortgage Serve and Vendorscape)

. Review loans daily to assure in accordance with regulations

. Assist in training implementing new training processes

. Train new employees on the foreclosure procedures

. Assist in covering the desks of absent co-workers

08/2008-09/2008

Employer:

Express Professional Staffing Services

Amy Boyer (ph) 405-***-****

Temporary Receptionist for OKC Thunder

Job description:

. Answer phones in a professional manner

. Direct calls to appropriate individuals

. Take and send messages to fellow employees

. Greet and direct vendors and customers at front desks

. Ran messages and packages to other offices

. Various e-mail, copy, and fax tasks, as needed

. Sorting and filing season ticket applications

. Sending out mail and Fed-Ex packages

10/2007-08/2008

Employer:

Fox and Hound Pub and Grille

Eli Gynther, Josh Worley (ph) 405-***-****

Hostess and Server

Job description:

. Greet customers in a friendly and timely manner

. Assist customers with various needs

. Efficiently tended to duties as a server including customer

relations, co-worker relations, along with various tasks

. Cleaning and upkeep of the restaurant

. Taking and delivering orders in a professional and timely manner

. Training new servers/employees

. Assuring customers were satisfied with the service they receive

. Helping with duties of opening and closing the establishment

. Promote/sell "of the month" products

. Create clientele

12/2006-9/2007

Employer:

Brandywine Realty Trust

Colleen Casey (ph) 703-***-**** (e-mail) ablqme@r.postjobfree.com

Administrative Assistant

Job description:

. Answer phones in a professional manner

. Direct calls to appropriate individuals

. Assisting property manager

. Processing invoices

. Creating and sending bill-backs

. Scheduling meetings

. Setting up conference room reservations

. Organizing office supplies

. Inventory

. Take tenant requests via e-mail and phone calls

. Giving service requests to engineers in a timely manner

. Following up on requests with tenants

. Place various orders for couriers, office supplies, etc.

. Update important spreadsheets

. Various copy and filing tasks

. Accountable for sending and receiving faxes

. Complete all tasks in a timely and professional manner

. Daily use of Word, Outlook, and Excel

. Providing a cheerful disposition to tenants and contractors

9/2006-12/2006

Employer:

The Ventures Group

Louise Ferreras (ph) 703-***-****

Office Manager

Job description:

. Answer phones in a professional manner

. Direct calls to appropriate individuals

. Organize office supplies

. Place various orders as needed for couriers, office supplies,

etc.

. Update traffic reports

. Scheduling meetings

. Update Production Report

. Inventory

. Make sure office is in order and everyone has what they need

. In charge of updating various documents

. Take messages and relay to employees

. Various copy and filing tasks

. Accountable for sending and receiving faxes

. Daily use of Word, Outlook, and Excel

. Providing a cheerful face and attitude for company when clients

arrived

6/2006-9/2006

Employer:

Einstein Brothers Bagels

Hanan Zakaria (ph) 703-***-****

Customer Service

Job description:

. Took and prepared orders

. Dealt with customers in a friendly and professional manner

. In charge of register and communications

. Answered phones

. Cleaned restaurant

. Replenished supplies as needed

. Involved in opening and closing the store

. Made sure customers were satisfied with the attention and

service provided by myself and fellow employees

5/2008-8-2008, 5/2005-8/2005, 5/2004-8/2004

Employer: Michelle Martinez

(hm) 405-***-**** (cell) 405-***-****

Nanny

Job description:

. Prepared meals and extracurricular activities for children

. Organized academic learning activities

. Great interpersonal relationship

. Provided transportation

11/2003-2/2004

YMCA of Greater Oklahoma City-Edmond Branch

Employer: Missy Keonig

(ph) 405-***-****

Nursery Attendant/Childcare

Job Description:

. Took care of children ages 6 months-9 years

. Prepared snacks

. Cleaned play areas

. Entertained children

. Won the "Golden Heart Award" for November 2003

References:

Whitney Taylor

Email: ablqme@r.postjobfree.com

Phone: 817-***-****

Betty Haddad

E-mail: ablqme@r.postjobfree.com

Phone: 405-***-****

Raley Bennett

Email: ablqme@r.postjobfree.com

Phone: 405-***-****

Contact this candidate