Customer Service Sales

Veronica DeWitt

Cell 510-***-****

ablql1@r.postjobfree.com

OBJECTIVE

Seeking a challenging position in the Fashion Industry. I am a persuasive communicator and creative problem

solver with a strong aptitude for sales and a willingness to take the initiative.

QUALIFICATIONS

10 years of experience in the areas of:

• Sales

• Customer Service/Client Relations/Call Center

• Operations

• Visual Merchandise/Fashion Oriented

• Finance

SKILLS

• MS Office

• Data Entry

• Power Point

• Excel

• 10 Key

• Lotus Notes

• High Attention to Detail

• Analytical Skills

• Communication/Organizational Skills

WORK EXPERIENCE

Forever 21- Stockton, Ca 2009-2010

Visual Manager/Merchandise Coordinator

Responsible for the visual merchandise presentation. Support the company vision, and achieve the sales

objectives by creating a fun environment for my team with excellent fashion-forward visual presentation.

Maintain a friendly and professional work environment with employees, customers and supervisors.

Motivate my tem through energy and enthusiasm for the business.

• Drive the store volume in my location by following the visual merchandise standards as well as

being creative to maximize sales volume. Ensure the completeness and accuracy of the store

markdowns, sales, RTW, are at company % standards.

• Work closely with the store manager in planning and executing visual presentation by setting high

standards, developing others to reach their full potential. Communicate all merchandise updates or

changes to plan and prep for completeness.

• Recruit and Hire to fill open positions in a timely manner as well as proactively plan to ensure store

staff levels are meet to the business needs.

Guess Inc- San Francisco, Ca 2009-2009

Merchandise Coordinator(Bay Area)

Recognized for increasing the sales numbers by 50%, in which allowed for relocating to a more proficient

sales area that would rapidly increase the sales.

• Communicate to facilitate teamwork and partnership. Meet with Area Manager on a weekly basis (via

conference call/touch base) to discuss specific issues pertaining to the account. Communicate with

business partners on a weekly basis (through reports, phone calls, and in-person) to review the business

analysis and store issues. Notify business partners (including buyers, RMMs, Planners) of outstanding

issues that need immediate attention.

• Establish and maintain store merchandising and visual standards. Utilize merchandising and visual

directives to create uniformity in all GUESS departments to ensure that all stores have the same basic

flow of merchandise.

• Training & Development will sales associates to ensure they are educated on all product and trends by

conducting seminars at each door as directed by supervisor. Review all product information and business

with sales associates/ specialists during each visit as well as educate staff on merchandise placement with

each location and generate motivation about the product in stores.

• Ensure that fashion on order is in line with branch trends to drive the sales through business analysis

React quickly to best sellers with account executive in order to maximize sales and demand the best

location for the product.

World Savings/Wachovia-San Leandro, Ca 2006-2009

Processor Manager/Coordinator

Partnered with Production Sales and Operations to promote and achieve the highest level of customer service.

Provided operational leadership to design, organize, and deliver cost effective and high quality processes that

are consistent with direction, policy, and business strategies.

• Established and maintained effective loan processing procedures that support Mortgage Operations

production & quality goals.

• Hire, train, and maintain effective processing team that delivers high levels of employee satisfaction.

Assessed departmental performance trends and monitor to action plans as it relates to internal and

external audit findings or an individual.

• Utilize knowledge and experience in exercising discretion and judgment to meet deadlines and

resolve problems. Lead the team to maintain a positive approach to meet or exceed the service needs

of all customers.

• Direct daily functions of the Processing team to achieve goals and objectives within quality &

production guidelines.

Loan Closing Specialist 2005-2006

Responsible for deciphering loan documentation, understanding rate sheets, loan programs ( sub-prime),

FHA, and Conventional loans in a retail environment.

• Managed files daily to review and make decisions on alternative documentation to meet

underwriting conditions and guidelines.

• Conducted regular meetings with loan reps and management to review file status.

• Make status calls to client (high follow up) to request conditions of loan, expressing time urgency.

• Maintained a communication log and tracking log. Make sure we have the correct payoff on the

existing loan as well as the title report and appraisal.

• Process the final documentation by QC, follow up with borrower, and process loan to fund and close

within 14 business days.

Loan Processor 2005-2005

Prepared and processed applications, data Entry and QC loan file for accuracy from setup to closing.

• 120 first mortgage applications per month between 2 loan reps (not including PAL”S,ELOC’s or 2nd’s)

• Monthly funding of 80-100 loans per month + 20 modifications + 7 HLE funding’s.

• Communicate regularly with customers, brokers, title companies, and appraisal managers to insure

accuracy.

• Prepared and processed applications, data Entry to ALPS (Windows) and Q.C. loan file for accuracy

from SET UP to CLOSING flow. Added additional information to each flow, and verified all loan

programs, rates, and buy downs from the rate sheet for accuracy. Review credit reports for derogatory

credit,liens, judgments, bankruptcy, and recent Mortgage inquires.

BeBe Stores-Palo Alto, Ca 2003-2005

Merchandise Manager/Merchandise Coordinator

Managed stock levels and making key decisions about stock control by analyzing sales figures and

forecasting future sales volumes to maximize profits.

• Maintained the awareness for market trends in the retail industry, understanding forthcoming customer

initiative, and monitoring what local competitors are doing. Conducted Interviews, Hiring, and Training

on site to insure the proper training for that individual to feel comfortable in the location and with the

customers they would be working with.

• Devised and executed strategic plans to ensure store growth both numerically and operationally which

allowed the store to improve figures in addition to future growth.

• Managed a team of 20, all or most where promoted and acknowledged for outstanding performance and

exceeding the company’s expectations. Recognized for outstanding visuals and windows by utilizing my

independent judgment as well as the company’s guidelines and standards.

• Oversee all aspects of the business to ensure we meet the companies and store monthly goals as well as

meeting the customer’s needs.

TCI Cable/AT & T Broadband-San Jose, Ca 1998-2003

Customer Service Lead/Repair Department Lead

Successfully minimized customer complaints by identifying issues and referring or making the proper

decision.

• Provided feedback to individuals to develop and improve employee performance to insure consistency to

achieve a high level of customer service. Responsible for account maintenance, billing, reconciliation,

and balance transfers for new vendors.

• Identified and implemented technical issues to field technicians to have the problem resolved in a timely

manner.

• Awarded and acknowledged for outstanding performance on one of the biggest and first re-builds of the

bay area for digital cable. Implemented and help design codes and serial numbers that would allow the

systems to be upgraded from a local office vs. technician coming to pacific location.

EDUCATION

Academy of Real Estate

Certificate-Principals of Real Estate

Fashion Institute of Design & Merchandise

Merchandise Marketing/Fashion Merchandise

Interior Design

TRAINING

Certificate of Completion in Customer Service

Certificate of Completion in Management

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