Customer Service Sales
Resume:
Deborah M. Klement
262-***-****-cell 262-***-****-home
Waukesha, WI 53189
ablqj6@r.postjobfree.com
Customer Service, Receptionist, Sales Professional passionate for
developing and nurturing customer relationships for increased sales,
customer retention and loyalty. Superb ability to resolve customer
issues. Effective verbal and written communication skills, attention
to detail, persistent and energetic sales promotion. Reputation for
urgency, integrity and professional image.
Professional Experience
Cruises Inc., Division of World Travel Holdings, Waukesha, WI
1999-Current
Part Time Independent Master Cruise Travel Counselor
. Individual, customized and group order/reservation sales
. Detailed order/reservation data entry, invoicing, payment and
document processing, travel surveys
. Customer data base, earned Anchor Club awards and excellent
customer evaluation ratings
Left work force to be home with children
1990-1999
Carlson Wagonlit formerly Ask Mr. Foster, Milwaukee, WI
1988-1990
District Sales Manager
. Established new corporate account travel business and corporate
travel policies
. Created cost saving travel programs for reducing travel budgets
. Managed Madison, Wisconsin corporate account sales territory
Travel Bazaar, Corporate Sales Representative
. Developed corporate travel sales program
. Secured new corporate account travel business
. Created corporate travel management forms, profiles and
questionnaires
Omega World Travel, formerly Odyssey Travel Management Systems,
Milwaukee, WI 1983-1987
Sales Service Coordinator
. Ensured clients' satisfaction with agency services and cost
savings
. Established Corporate Client travel policies and wrote Client
Travel Arrangers Manual
. Conducted Corporate Client Travel Arrangers orientation and
training
. Escorted Corporate Client Travel Arrangers educational trips
. Solidified corporate accounts as sole supplier
. Promoted leisure and group department travel sales
Customer Service Specialist
. Developed and maintained corporate account relationship
. Resolved corporate travel complaints and enhanced customer
relations
. Established customer service travel management forms and
questionnaires
Call Center Quality Control Reservation Agent
. Audited call center Corporate Travel Reservationists for
accuracy and production
. Recommended call center procedures for increased efficiency
Senior Call Center Domestic and International Reservations Agent
. Domestic and International corporate air, hotel and car
reservation sales
Education
Master Cruise Counselor, Cruise Lines International, New York, NY
Accredited Cruise Counselor, Cruise Lines International, New York, NY
Powerful Business Writing Skills, National Career Workshop, Milwaukee,
WI
Power Communications Skills, Career Track
Travel Agent Training, MATC, Milwaukee, WI
Public Relations 1 year, Patricia Stevens Career College, Milwaukee,
WI
Skills
Microsoft Outlook, Microsoft Word, Creation of promotional sales and
marketing flyers
Knowledge of Excel, Access and QuickBooks
Cruise Control Travel Reservation System
Cruising Power Travel Reservation System
Cruise Line Web Site Reservations Systems
Apollo and Sabre Airline Reservations Systems
Community Service
All Star Dance and All Star Cheerleading Fund Raising Committee
School Competition Dance Team Fund Raising Committee Chairman and
banquet organization
Home For Our Troops, Registration of Labor and Material Donations and
volunteer
Juvenile Walk For Diabetes
References
Brian Hurley, Vice President, Fox Travel, Oshkosh, WI 920-***-****
Diane Bozicevich, Manager, Omega World Travel, Franklin, WI 414-409-
4896
Linda Brooks, Customer Care Manager, Cruises Inc., World Travel
Holdings,
Ft. Lauderdale, FL 954-***-****
FORGET THE REST, DEBORAH'S THE BEST-from www.dklement.cruisesinc.com
Customer's commendations of my work and level of customer service:
"Forget the rest, Deborah's the best!" "We have taken 21 cruises, the
last three arranged by Deborah. She makes booking a cruise a total
pleasure by being so polite, thorough and competent in her services. She
has gone the extra mile for us time and time again. If I were to start an
agency, she would be the first person I would try to hire." Ralph and
Carrie from Greensboro, Maryland
"Deborah Klement is a class act! She went above and beyond my
expectations of making this cruise the most pleasurable experience. Not an
easy task when she had to deal with my group of 44 people. I will
definitely work with Deborah in the future." Michael from Milwaukee,
Wisconsin
"Deborah is very knowledgeable and efficient; her excellent service is
greatly appreciated!" Christine from Oconomowoc, Wisconsin
"Deborah Klement is absolutely fantastic! She is without a doubt the
"Best Cruise Consultant." She has taken the time to really get to know my
cruising likes and dislikes and is always looking out for us. I know with
absolute confidence that my cruise arrangements are made to order." Denise
from Longmont, Colorado
"We were very well satisfied with the service and consideration we
received from our agent Deborah." Arnold from Greendale, Wisconsin
"I can't say enough about Deborah. She is always available to answers
our concerns. She is dedicated, very professional, and compassionate. She
gave us 110% service making our cruise airline deviations and seating as we
wanted it and was on top of our cruise at all times. On a scale of 1 to
10, she gets a 20!" Fred from Fredericksburg, Virginia
"Excellent! From beginning to end, Deborah was readily available to
answer any and all of our questions and alleviate any fears." Susann and
Dennis from Mayville, Wisconsin
"Excellent, prompt, courteous, friendly, professional and
knowledgeable." Dianna from Dixon, Kentucky
"Deborah was wonderful to work with. A real pleasure! She knows her
business well and is without a doubt the best cruise agent we've ever dealt
with. She's always on top of things! Always gets the best deal for my
wife and me and for my family." David from Milwaukee, Wisconsin
"Deborah gave us excellent service. She directed us to the proper
cruise for our needs. She also set up our excursion ahead of time so it
was easy for us. She met our group in my home to explain what to expect on
a cruise. Excellent!" Joan from Menomonee Falls, Wisconsin
"Helpful and knowledgeable. I've told many friends that I got even
more than I expected for once!" Dana from Barboursville, Virginia
"The most knowledgeable cruise specialist I have dealt with in booking
over 5 cruises and several groups. Deborah Klement was "excellent"." Mary
Jane from Villa Hills, Kentucky
"Deborah was very through and professional." Frederick from
Milwaukee, Wisconsin
"Deborah Klement is wonderful. I've worked with her on all but one of
my five cruises on Celebrity. She's very informative and works to make
your cruise experience one the best vacations you'll ever enjoy. When I
think "it's time to cruise again," I think of Deborah Klement." Cheryl
from Dayton, Ohio
"Deborah was wonderful, very helpful, and enthusiastic. Kept in touch
before and after the cruise. I would recommend her to anyone and would use
her again." Gwendolyn from Menomonee Falls, Wisconsin
"Deborah's at the top of my list! The upgrade was wonderful.
Now we're spoiled." Robert from Brookfield, Wisconsin
"Deborah made our honeymoon planning a pleasant, stress
free experience. Very good, very helpful, prompt service, very good on
follow through and making sure we had everything we needed. I am very
happy with her service." Robert and Gayle from Lockport, Illinois
"Deborah gives us good advice and notifies us of all the good deals."
Norma from Brookfield, Wisconsin
"Excellent, Deborah exceeded my expectations." Jena from
Merrillville, Indiana
"Deborah, you are the best! I told my friends if anyone could get
them on the ship you could. See why we have so much confidence in you and
that's why we keep coming back. We will enjoy the ship board credit at the
bars! Thanks again." Lorraine from Fredericksburg, Virginia
"Deborah did a fantastic job, I would recommend her to anyone." Brian
and Barbara from Howey In The Hills, Florida
"Helpful, always returned my calls and through." Mary from Milwaukee,
Wisconsin
"Deborah Klement is wonderful. We have booked several cruises through
her over the past years, and she always does her absolute best to ensure
that every detail is attended to so that our cruise experience is
fantastic! Her quick response, caring attitude, and helpful insights are
just a few of the things that make her such a professional." Shannon from
Augusta, Georgia
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