Customer Service Administrative Assistant

LaToya m. lee

*** **** *. ***** **. Whistler, AL 36612

Phone: 678-***-**** - Email: **************@*****.***

Key qualifications

Dedicated and business-focused professional with 8

years of superb experience. Georgia Work Ready

Certified since 2007 with a solid work history.

Highly motivated and reliable worker with the

ability to type 42 correct words per minute and

quickly learn new concepts and skills.

professional Experience

2006- 2010 Gwinnett County Water Resources

Lawrenceville, GA

Administrative Assistant II

Cited for excellence in interpersonal

communications, teamwork, customer service,

flexibility and reliability.

Responsible for assisting the department director

by accurately preparing reports & scheduling

meetings and appointments by means of Microsoft

Office.

Monitoring & inspecting monthly utility billing

documents & accounting via SAP also collecting

outstanding bill balances through INovah.

Performing general office duties, substantial

filing, answering multi-line phones, and responding

to customers via electronic mail, US mail, phone,

and fax.

2005-2007 Office Depot Business Services Division

Buford, GA

Inventory Control Specialist

Commended for multitasking abilities while

utilizing QuickBooks and People Soft.

Profiling, auditing, & cycle counts using Warehouse

Management Systems.

Accounts payable, data entry, processing purchase

orders, dispatching, and also shipping and

receiving merchandise.

2003-2005 Office Depot Store Mobile, AL

Customer Service Representative

Recognized for superior performance and dedicated

service commitment through three-time awards as

"Employee of the month."

Performing safe & teller auditing and maintaining

the Copy-Print Center.

Answering phones and assisting customer by

transforming "difficult" customers into loyal,

repeat customers by leveraging strengths in premium

service delivery and ability to find solutions.

Educational background

2010-Present Mercer

University- Atlanta, GA

Stetson School of Business and Economics

M.B.A, Business Administration, Finance, and

Computer Information.

GPA 3.0 on a 4.0 scale.

63 semester hours completed

2003-2005 Bishop State Community College

Mobile, AL

Clubs: National Honor Roll & Student Government

Associations

46 semester hours completed

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