Manager Human Resource
Resume:
EVERT HENDRIX
*** ****** **** ************, ** 602-***-**** ablqhh@r.postjobfree.com
COMMITMENT LEADERSHIP INTEGRITY
Dynamic, multi faceted performer with significant Human Resources experience, as well as expertise in cross
functional process improvement, to integrate organizational change with business strategies, improvements, and
upgrades. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.
AREAS OF EXPERTISE
Strategic / Tactical Planning Team Development Building Collaborative/Trusting
Union Contract Negotiations Change Management Relationships
Effective Employee Relations Training/Mentoring Administration and Management
Talent Acquisition and Process Improvement Problem Identification/Resolution
Retention Project Management National Experience
PROFESSIONAL EXPERIENCE
2008 –AUGUST 2010
RURAL METRO CORPORATION
ANAGING FIELD DIRECTOR OF HUMAN RESOURCES
M JANUARY 2010 AUGUST 2010
Principle HR leader for a for profit publicly traded company with annual earnings of $550 million. Provide full spectrum
leadership of Human Capital functions and initiatives for a skilled workforce of 8,000 Emergency Medical Technicians,
Paramedics, Fire Fighters, Nurses, Medical Billing Professionals, Managers, and Executives nationwide. Provide leadership
and direction in guiding leaders on legal issues, organizational development, succession planning, performance improvement,
recruitment, employee relations, right sizing, and workforce planning. Manage 32 direct reports with 48 in my direct
reporting structure.
ACHIEVEMENTS:
Serve on Executive Team reporting to the Executive Vice President and Chief Operating Officer partnering in
strategic and growth strategies.
Manage an Operating Budget of 3 million dollars.
Manage the negotiation and oversight of 19 Collective Bargaining Agreements nationwide.
Played key role in change management and retention strategies following a leadership change that resulted in the
retention of all critical Executive and Management personnel.
Implemented national Paramedic training program that increased EBITDA, decreased overtime, opened
positions, and operated as a retention tool.
Manage, oversee, and conduct investigations of internal complaints, including discrimination and harassment, respond to
regulatory agencies and recommend actions that mitigate company risks.
Created Request for Proposals and facilitated purchasing processes for various Human Resource related vendors.
Collaborated with Information Technology to successfully roll out a new HRIS system.
Maximized the HIRE Act and WOTC Tax Credit program companywide to gain $350,000 in tax credits the first year.
IRECTOR OF HUMAN RESOURCES SOUTH & SOUTHWEST REGION
D JANUARY 2008 JANUARY 2010
CONTINUED …
D E N N I S V A N
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Provide full spectrum leadership of Human Capital functions and initiatives for a skilled workforce of 6,000 Emergency
Medical Technicians, Paramedics, Fire Fighters, Nurses, Medical Billing Professionals, Managers, and Executives across a 16
state territory.
ACHIEVEMENTS:
Created and implemented Human Resource policies, Key Performance Indicators, and best practices to form consistency
across the Regions.
Deployed an outcomes based management program focused on defining organizational objectives, providing leadership
development resources, evidence based tools, and individual resources to maintain a high level of employee morale
translating into excellent customer care.
Reduced annual budget by $110,000 in 2009 through vendor analysis and renegotiation of contracted services.
Managed the negotiation and oversight of 19 Collective Bargaining Agreements nationwide.
Managed and reorganized Human Resources staff of 18 Managers, Generalists, Specialists, and Administrative
personnel.
Implemented staffing strategy’s that reduced turnover by 5% in 2008 and job vacancies by 8%.
Managed, oversaw, and conduct investigations of internal complaints, including discrimination and harassment, respond
to regulatory agencies and recommend actions that mitigate company risks.
MAY 2007 JANUARY 2008
APPLEBEE’S, INC
EGIONAL HUMAN RESOURCE MANAGER
R
Provided Human Resource support for a Team of 200+ salaried Managers across eight states in the Mid South travelling 75%
of the time.
ACHIEVEMENTS:
Partnered with the Regional Vice President to ensure all company sales, operations, and people objectives were
accomplished.
Managed, oversaw, and conduct investigations of internal complaints, including discrimination and harassment, respond
to regulatory agencies and recommend actions that mitigate company risks.
Managed calibration process and reviews for 4,000+ team members.
Directly supervised the Regional Human Resource Team (Regional Talent Manager and Training Manager)
Effectively implemented situational leadership model throughout the Region.
JUNE 2002 MAY 2007
THE HOME DEPOT
ISTRICT HUMAN RESOURCE MANAGER
D
Supported District stores in the tri state area comprised of 4,000 associates in 42 stores with an annual sales of $1.3 billion
ACHIEVEMENTS:
Led the Region to the second highest ranking in the Regional Key Performance Indicators while opening 15 new stores
in a three year span.
Served as a Regional Management Trainer and a 360 Development Coach.
Collaborated with Operational partners in critical employee relations issues and assisted them in making compliant and
sound business decisions.
D E N N I S V A N
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Collaborated with Legal to respond to all EEOC charges and legal matters.
Developed and Managed Store Human Resource Managers.
Won “District Manager of the Year” Award.
NOV 1995 JUNE 2002
UNITED PARCEL SERVICE
EGIONAL HUMAN RESOURCE MANAGER
R JANUARY 2000 JUNE 2002
Provided Human Resource support to a multi state area and handled all staffing aspects for six business units.
ACHIEVEMENTS:
Collaborated with Management and the Union in dispute resolution.
Supported company restructuring during transition from a privately owed to a publicly traded entity.
Directly managed a staff of 8 Human resource staff members.
PERATIONS MANAGER
O MARCH 1998 JANUARY 2000
RE LOAD MANAGER
P MARCH 1997 MARCH 1998
ACKAGE HANDLER/DRIVER
P NOVEMBER 1995 MARCH 1997
PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS
National Society of Human Resource Management
Society of Human Resource Management Memphis
Accreditation Association for Abulatory Health Care
EDUCATION
BUSINESS ADMINISTRATION – BACHELOR OF ARTS
Evangel University – Springfield, MO
PROFESSIONAL DEVELOPMENT
Karrass Effective Negotiations Training
DISC Coach and Trainer
Certified 360 Development Coach
D E N N I S V A N
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Lean Manufacturing Level 2
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