Project Manager Management

ROBERT L. COHEN MBA, PMP

847-***-**** ablqgj@r.postjobfree.com

Summary

IT Project and Program manager with 25 years of top level responsibility

for large scale application and infrastructure deployments. Defined and

deployed a global program management office for internal IT projects at

Accenture. MBA from MIT Sloan School of Management. Full and current PMP

certification.

Professional Experience

AT&T - Senior Project Management Consultant 2/2005 - 3/2010

. U-verse -PM for corporate strategic initiatives to develop business

software enabling deployment of U-verse technology. Responsible for

coordination with PMO concerning all aspects of requirements,

development and release management.

Infrastructure Engineering - Responsible for modifying a series of

infrastructure engineering applications to enable deployment of U-

verse to the southeast region. Led all aspects of project planning,

code development and release preparation for enhancements to core

infrastructure engineering database tools. Involved a combination of

internal applications and 3rd party vendor products. Coordinated

multiple third party vendors across end-to-end engineering while

meeting vendor security and privacy requirements. Enhancements

resulted in infrastructure management cost savings of $3 million.

Customer Care - Led three separate software releases to provide

modifications and enhancements to 3rd party vendor call center

trouble ticketing tool. Led all aspects of planning, code

development and release preparation. Each set of enhancements

followed full SDLC process and documentation procedures.

. GBC (general business case) - PM for a series of six sigma quality and

process improvement initiatives over a broad range of business

functions. All of these application enhancements and process

improvements were in support of sales and marketing efforts. Typical

cost reductions resulted in 4:1 savings over existing process

approaches.

. Oracle 10 upgrade -PM for the upgrade of all consumer internet access

business applications to Oracle 10. Led the decision process for

determining all necessary hardware and software modifications to

support the upgrade. Worked with each impacted business unit to

determine which applications should be maintained and which should be

phased out. Defined all upgrade requirements and logistical

dependencies. Resulted in $1M cost savings due to phase out of

unnecessary application instances.

Empire Today LLC - IT Senior Project Management Consultant 5/2004-

12/2004

. Market enablement - As part of company expansion to a nationwide

market presence, led the planning and delivery of high speed voice

and data circuits to all newly established market locations. This

mandatory work enabled the subsequent deployment of Cisco IP

Telephony and Siebel CRM.

. Voice and data hub infrastructure - Project manager for the design

and deployment of a DS3 telecommunications hub facility in New York

to significantly reduce overall communications cost.

. Inventory management system - Project manager for the initial design

of a wireless, barcode based tracking system for warehouse inventory

management and control.

Allstate Insurance Company Contract Consultant, IT Project Management Q4

2003

Provide full project management lifecycle services for cross-group

project coordination for large scale initiatives to maximize direct

marketing capabilities while minimizing the risk of noncompliance

penalties. Facilitate the adoption of CMM, RUP/UML methodology into

the standard Allstate software development and project management

lifecycle.

Fireman's Fund Insurance IT Director, Application Development and Support

2000 - 2002

Application development and support - Management and budget

responsibility for 13 person development and support team

(mainframe/client server).

. Led all development and enhancement to core /production systems

achieving cost effective solutions to business functionality

requirements.

Project Management - Project manager for major changes to core

business applications

. Claims systems replacement - Led the planning and vendor selection

for $5M systems replacement. Led all requirements analysis and

business case development activities. Defined the RFP and vendor

selection scorecard. Formally presented the results of vendor

selection to senior management team. Proposed system would have

reduced claims processing by $2-3M per year.

. Forms Repository - Project management leader for design and

delivery of workflow application for forms management. Project was

delivered on time/on budget and was $1M less than possible

alternatives.

Accenture (formerly Andersen Consulting) 1991-2000

Senior Manager, Program Management Office, Global CIO Organization

Defined and deployed a program management/project office for the internal

global technology support organization. Defined governance and approval

procedures, PMO operational procedures, senior management reporting

requirements, and change management requirements. Facilitated annual budget

cycle to align project planning with business strategy. Lead instructor for

project management training for IT professionals in North America.

Program and project review

Reviewed and monitored all technology infrastructure delivery projects

to ensure they were properly planned and approved, adequately budgeted

and staffed, satisfied business objectives, and accounted for inter-

project dependencies. Shifted the organization to a proactive approach to

project management and resource allocation.

IT Service Management

Managed technology deployment service relationship for HR business

segment. Ensured that end-to-end project planning and delivery was

properly coordinated among IT supplier segments in order to achieve

client satisfaction and effective return on IT investment.

Manager, Program Planning and Deployment Coordination

Provided program management for all internal software application

delivery in North America. Reviewed and monitored workplans for

deployment efforts. Planned and managed the coordination of resources

necessary for effective testing and deployment of application products.

Developed processes and standards for coordinating the software

development and operations teams to ensure that software deployment

operated effectively and met all requirements. Application of these

procedures to the North American service center resulted in elimination

of unplanned downtime and significantly improved the operation of the

business function.

Manager of Systems Engineering and Change Control, Technology Park -

Responsible for setting overall future technical architecture direction at

a 2000 resident "showcase" facility.

Project manager for design and implementation of $3M Bay Networks ATM

backbone network. Met defined budget and schedule targets with minimal

disruption to network services.

Value-added services - Delivered advanced technology prototyping to

support R&D and client engagement activities for business segment

customers.

Change Control - Planned, designed, and operationalized all technology

change-related procedures and communication activities, including weekly

planning meetings, knowledge bases, tracking systems, communications

plans. Significantly improved IT operational effectiveness and reduced

downtime costs.

Information Systems and Technology Manager

Decision maker for $1.5M in capital. Department consisted of 22 technical

professionals. Managed large scale environment consisting of Novell and

Lotus Notes, Sun and HP UNIX system used for R&D.

Baxter Healthcare Corporation 1984-1991

Systems manager, Global Renal Division

Managed systems resources for $750M global business unit with IT capital

budget of $400,000. Managed group of six technical professionals and

consultants.

Manager, Installation and Support Group, Travenol Management Services

Managed all phases of software product preparation, installation, and

client consulting.

Systems Consultant, Travenol Management Services

Designed, programmed and debugged decision support modeling software sold

to hospitals.

1977-1984

Worked as a freelance classical musician and teacher in Boston after

graduating New England Conservatory.

Education

MIT Sloan School of Management, MBA Cambridge, MA

New England Conservatory of Music, B.M., M.M. Boston, MA

Brown University, B.A., Psychology Providence, RI

Professional Development

Microsoft Project - Orange Belt Certification - November 2005

Six sigma Green Belt Training - February 2005

MIT Sloan School of Management - Systems Dynamics for Senior Executives -

Certificate September 2000

J.L. Kellogg School of Mgt - Northwestern University

Negotiation Strategies for Managers - Certificate June 1995

Professional Associations

Project Management Institute - Member since 1996

Society for Organizational Learning - member

Systems Dynamics Society - member

Microsoft Project User Group - charter member

Other

Microsoft testimonial advertisement - Invited by Microsoft to appear in a

testimonial advertisement for Microsoft Excel published in Business Week

and Wall Street Journal

MIT Alumni Club of Chicago - Club President 2001-2005

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