Customer Service Medical

Location:

Posted:

August 27, 2010

Susan M. Kuczka

Buffalo, NY **210

************@*****.***

Skills

. Quality Customer Service

. Detail-oriented and accurate

. Able to work quickly and efficiently

. Superb written and verbal communication skills

. Excellent interpersonal skills; get along well with others

. Trainer of new employees

Education

Erie 1 BOCES Workforce Development

Cheektowaga, NY

Medical Billing Certificate (220-hour course) 03/20/10

. Medical Terminology

. CPT and ICD-9 Coding

. Medical Claims Processing

. Medent Software

. Electronic Medical Records

. Medicare, Medicaid, Workers Compensation, and HMO.

. Keyboarding 40 plus wpm.

Buffalo Employment Training Center

Buffalo, NY

Microsoft Office Training (112-hour course) 11/2009

. Microsoft Word, Excel, PowerPoint, Access, and Publisher

Erie Community College

Buffalo, NY

AAS in Recreational Leadership

Employment

National Envelope Co

Hamburg, NY

Machine Operator

1/2007-7/2009

. Ran High-Speed envelope machines.

Quebecor World Buffalo (formerly Arcata Graphics) Depew, NY

Bindery Machine Loader

7/2000-12/2006

. Line loader on book-bindery machines.