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Customer Service Administrative Assistant

Location:
California, MD, 20619
Posted:
August 27, 2010

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Resume:

Skie C. Vice

ablqfk@r.postjobfree.com

***** ***** *** **. #***

California, MD 20619

(C) 240-***-****

Secret Clearance - Active

OBJECTIVE: To obtain a position that provides opportunities for

professional and personal growth while utilizing my leadership,

organizational, and communication capabilities.

PROFESSIONAL EXPERIENCE:

Administrative Assistant/Technical Writer- (May 2007- present)

Organizational Strategies, Inc., Lexington Park, MD

. Review, prepare, and track purchase orders and invoices to insure

compatibility with existing contracts. Prepare cost estimates for

future expenditures.

. Maintain all direct funded contract NMCI (Navy/Marine Corp Intranet)

assets. Created spreadsheets to track numerous assets with software

and hardware installation. Found resolutions to all undeliverable

assets.

. Coordinate, review, and track all office supply orders from OSI DoD

employees. Prepare work authorizations at the direction of the OSI DoD

Business Manager. Provide Human Resources assistance to all DoD

employees with sending new hire packages and tracking resumes

. Structure documents using FrameMaker 9.0, Gimp 2.0, Adobe Acrobat Pro,

Excel, and ABBYY

. Independently saved Organizational Strategies, Inc. an average of

$100K by researching cheaper and more efficient conferencing

resolutions and cancelled unnecessary NMCI hardware/software.

. Organize and provide technical support for meetings, teleconferences,

and WebEx's.

. Assist with technical support for hardware, software distribution, and

computer/software debugging.

. Answer a multi-line phone system.

. Back up for on-site Admin at classified facility

. Use JPAS to verify incoming guests

. Works with a team to develop our corporate newsletter with vital

information on the company.

Tag/Title Clerk- (April 2004- May 2007)

Park Dodge Chrysler Jeep, Lexington Park, MD

. Maintained tag and title registrations with the Motor Vehicle

Administration.

. Processed out-of-state vehicle transactions.

. Provided technical and customer support for new and used car buyers.

. Researched and resolved accounting and title errors.

. Performed various accounting functions that included accounts payable

and receivable.

. Prepared and reconciled the daily general ledger.

Receptionist/Cashier- (July 2002- April 2004)

Park Dodge Chrysler Jeep, Lexington Park, MD

. Prepared inventory schedules of new and used vehicles.

. Processed service and parts invoices that included payments received

from customers for services rendered.

. Performed daily administrative functions that included filing, typing,

and greeting and assisting customers.

. Answered a multi-line phone system.

. Responsible for depositing funds to local area banks.

Customer Service Representative Clerk- (June 1999- February 2000)

Automated Graphics Systems, White Plains, MD

. Prepared and maintained schedules for various department supervisors.

. Planned project layouts for revisions and approval.

. Assisted with the preparation and completion of projects to meet

required deadlines.

. Prepared documentation for guard mail distribution.

EDUCATION:

* College of Southern Maryland - Currently enrolled

La Plata, MD

Associates Degree in Business Administration - Technical

Management

Completed 43 semester credits and maintain a 3.2 GPA.

* Patuxent High School - Lusby, Maryland

High School Diploma awarded 1999

CERTIFICATIONS/LICENCES/EXPERTISE:

JPAS/JCAVS Virtual Training for Security Professionals Certificate

DAU Certificates - Fundamentals of System Acquisition Management, Mission

Support Planning, Mission Strategy Execution

Advanced 2003 Excel Certification - 2009

Familiar with the following programs - Microsoft Office Suite '03 & '07

(Word, Excel, PowerPoint, Outlook)

Adobe PhotoShop 6.0, PageMaker 6.0, Acrobat Pro 9.1, HTML, Adobe Flash,

CSS, AJAX

QBASIC, HTML, CSS, Client Side Servers, Framemaker, Web Content Editing,

JavaScript, Reynolds & Reynolds (Corporate Dealership Software),

Computerized Vehicle Registration (CVR), DELTEK, Unanet, SharePoint

References Available upon request.



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