Customer Service Administrative Assistant

Charlene Orr

***** ********** ****** **. ***.* Fort Wayne, IN 46825 Phone: 248-***-****

E-mail: ablqf7@r.postjobfree.com

Education:

Ferris State University, Big Rapids, MI

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Bachelor of Science, Criminal Justice-Generalist track & Minor, Forensics-May 2005

Associate in Arts Pre-Criminal Justice-May 2003

Internships:

Criminal Justice Internship for Ferris State University

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Mecosta County Jail – Summer 2004

Interning consisted of working with a correction officer in the jail; interacted with the inmates daily; filled out

paper work for the courts; attended many court proceedings; road along to help with county home evictions.

Forensic Internship for Ferris State University

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Blodgett Hospital – Grand Rapids MI, Morgue – Summer 2004

Human Anatomy, cutting of body for autopsy; weigh and record all organ data; collect and record all

evidence off body and facts pertaining to the case; fill out paperwork for the death certificate; specimens to and from

the lab.

Work Experience:

• April 2010 – July 2010

Charity Funding Consulting Group Inc. – Administrative Assistant/Customer Service

Processed nationwide vehicle donations for, four different charities; entered payments; called towing

companies/auction houses to check on vehicle pickup dates/sales of the donated vehicles; file all paperwork; data

entry; fax necessary documents; provided customer service skills to all clients.

• January 2008 – August 2008

Woodland Veterinary Clinic – Receptionist

Providing customer service to all clients; medical records; answering phone; clinic assigned

projects; keeping a clean environment; booking appointments/kennel reservations; assisting in emergency

situations; overall representation of the clinic.

• January 2007 – January 2008

Loan Craft – Loan Consultant

Providing customer service to all clients; collecting all necessary documentation pertaining to the

loan process; reviewing all documents to met requirements; following up with processing; tracking all legal

documents; participating in many company workshops.

May 2001 – February 2007

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The Lodge – Waitress (Trainer)

Used personal service skills; provided good money management; teamwork with other staff

members; helped with minor book keeping; worked private parties upon request; contributed to a friendly

and pleasant atmosphere.

August 2002 – May 2005

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Ferris State University – Student Office Aide

Communications Department of Admissions/Financial Aid

Worked daily on the University’s student information database system; good personal customer

service skills answering telephones; develop and maintain public speaking skills giving campus tours;

overall representing Ferris State University.

Awards and Honors:

Ferris State University Dean’s List - Fall 01, Winter 04, Summer 04, Fall 04

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Received Membership of The National Dean’s List - Winter 2005

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Graduated with Distinction - May 2005

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* References Available upon request.

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