Customer Service Sales

Donielle N. Sims

***** ** ***** **. ******, WA 98058 206-***-****

Management Trainee/ Admissions Counselor/ Teacher’s Assistant

Customer Service/ Client Retention/ Sales/Recruiting/ Progressive Administrative duties/ Early Childhood

development

I am looking for a position the will utilize my academic accomplishments, and allow for my professional growth.

I have had a wide variety of experiences in the work force which have made me a quick and adaptable learner. I have

obtained over 5 years of customer service and leadership experience. I have worked with a diverse group of

Individuals. I am a self starter, well organized and conscious of time management.

Work History

Enterprise Rent-A-Car Management Trainee September 2008 – current

• Sales

• Marketing/Client Retention-Finding new accounts/ Maintaining relationships with existing accounts

• Customer Service

• Accounting-Reconciliation of branch Accounts receivables

• Clerical/ Administrative support

• Training and developing new employees on procedures and policies

Community Child Care Center Teacher’s Assistant September 2007-May 2008

• Development for children ages 1-5

• Provided clerical support to lead teachers

• Family advocacy

• Assistance in daily classroom activities

Washington State university Admissions Counselor August 2005-August 2007

• Recruit and counsel prospective students and their families

• Provide clerical and administrative support to the admissions office

• Counsel Regent scholars and provide personal tours when visiting campus

• Spokeswoman for future cougars of color program- via TV commercial

• Assisted in hiring new employees and training

Nordstrom BP shoes Head Cashier May 2005-December 2005; December 2006; May 2007-August 2007

• Customer Service

• Provide Sales floor training to new employees

• Maintaining Shipment logs and repair orders

• Reconcile Conflicts and complaints

Washington State University August 2003-May 2008

Donielle N. Sims

B.A Sociology- Business Administration

Minor: Organizational Communication

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