Osanna Bennett

***** **** ****** **., #***, San Diego, CA 92128

ablq9y@r.postjobfree.com, 619-***-****

Technical Writer and Editor with professional experience and two years of

formal training in Cal Poly's Technical Communication program, including

developing, reviewing, and refining documentation for "real world" business

clients. Advanced interpersonal and communications skills. Polished office

skills, including business communication, managing office supplies,

scheduling travel arrangements, meetings, and conference calls. Successful

in HR skills, including managing employee personnel files, compiling and

handling absence requests, along with managing unemployment claims.

Highlights of skills & attributes include

. Experience working on handbooks, user manuals, tutorials, online help, &

reference guides.

. High comfort level working with people of varying cultures and work

experience

. Quick learner and frequent user of web technology and common software

applications

. Fluent with reading, writing, and speaking in English and Spanish

EXPERIENCE

NORTHROP GRUMMAN, Technical Writer (Contractor), San Diego, CA 8/09-7/10

. Member of the Block Cycle Update team working with Arbortext Epic

Editor and Astoria document management software and writing to Spec

1000D.

. Involved with various aspects of editing the Global Hawk aircraft

maintenance manual, including standardizing nomenclature, researching

engineering drawings, and comparing maintenance procedures to wiring

diagrams for technical accuracy.

. Integration writer for Right Hemisphere technical animation project,

incorporating 3-D animations into technical manuals in place of 2-D

line art.

CIR, LAW OFFICES, Executive Assistant/HR, San Diego, CA 12/06-2/09

. Provided administrative support to senior management. Streamlined

office processes to improve efficiency and reduce costs. Scheduled

meetings/conference calls/travel arrangements for senior management.

Consistently projected a polished professional image.

. Assistant of Director of Operations- involving communication with

clients, vendors, and senior management. Composed and promptly

responded to interoffice, client, and debtor communication.

. Managed all personnel files including compiling paperwork for new

hires, terminations, and distributing to senior management.

Registered all employees for health and dental insurance. Communicated

with insurance companies when problems arise. Oversaw time off

requests, notifying management of absences, and submitted CTO reports

to Finance Manager each pay period. Regulated office and lunchroom

supplies. Scheduled interviews and processed criminal background

checks for possible new hires.

VOGT COMMUNICATIONS, Operator, Ukiah, CA 8/05-9/06

. Answered and took messages for local businesses

. Dispatched on medical, burglary, and fire alarms

MERVYN'S, Guest Service Rep., San Luis Obispo & Ukiah, CA 6/04-5/05

. Organized and restocked merchandise in store departments

. Handled customer purchases, returns, and exchanges

. Aided customers with merchandise selections, returns, and exchanges

TECHNICAL SKILLS

Trained in reading engineering drawings, wiring diagrams, and parts lists

for aircraft maintenance manuals. Knowledge of programs such as Adobe

Acrobat, Astoria, Arbortext Epic Editor, and Deep View. Extremely adept

with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

Education

CALIFORNIA POLYTECHNIC STATE UNIVERSITY, San Luis Obispo, CA

Technical Communication Certificate (28 units) Conferred 06/2005

Completed 28-unit certificate concurrently with BA while working 20-30

hours/week. Coursework included technical editing, document design,

advanced professional writing, and technical communication theory, plus

two terms of documentation development with a professional focus.

Bachelor of Arts in English, minor in Spanish Conferred 06/2005

Related coursework included writing composition, business writing, and

several writing-intensive literature seminars. Maintained dean's list

status (GPA of 3.0) for entire duration.

INDEPENDENT WRITING & EDITING PROJECTS

Technical Documentation

. Employees' manual (edited, rewrote, and redesigned from an MS Word

template)

. Deep Valley Christian School Teachers' Handbook (edited and redesigned)

. Report on Lockheed Martin in the context of the Technical Writing

industry

. Article exploring the ethical considerations of Technical Communication

Contact this candidate