Customer Service Management

Actively seeking a Leadership Position with an organization in need of a

highly qualified professional with demonstrated success in providing

customer service, optimizing business efficiency and exceeding corporate

objectives

Enthusiastic, result-driven and self-motivated leader with years of working

experience in team leadership, operations management, financial management,

and customer service. Highly skilled in record and file maintenance,

general bookkeeping, maintaining accounting records, and providing problem

resolution. Recognized for professionalism, positive attitude, commitment

to excellence and exceptional interpersonal skills. Able to coordinate

multiple problems and meet deadlines under pressure. Self-motivated and

able to work independently or in a team. Able to communicate and

collaborate effectively with co-workers at all levels. Core Competencies

include:

< ORGANIZATIONAL SKILLS: Track record of efficient time management

techniques. Supervised and directed staff and personnel. Maintained

costs and operations through effective plan development and successful

priority management.

< BUSINESS OPERATIONS: Outstanding accomplishments in business

operational management across diverse industries.

< Project Management: Consistently employ solutions to increase

communication while using time efficiently to track progress and meet

goals

< COMMUNICATIONS: Motivate team members to achieve goals, resolve

interpersonal conflicts, and create positive learning environment.

< DECISION MAKING: Respond rapidly and appropriately to changing

circumstances; evaluate problems, and make astute decisions to effect

positive change.

< PROBLEM SOLVING - Proven ability to troubleshoot and develop creative,

innovative solutions to business challenges.

Professional

Experience

< Well experienced store manager; adept in store management including

preparing products and goods, providing customer service, schedule

maintenance and financial report generation

< Skilled in customer relations, establishing clientele, cash management,

and preparing daily reports

< Managed and conducted extensive training for sales representatives and

customer service associates

< Administered operation of a transportation company including managing

customer service associates, assisting passengers, information

management, and ticket sales, help in travel planning, and problem

resolution

< Directed and managed daily facility operation including purchases,

reports, billing, invoices, budgets, general bookkeeping, account

receivable, account payable, and customer assistance

< Maintained accounting records utilizing MAS 90/MAS 200 software,

including account receivable, account payable, preparation of AIA draw

documents, reconciliation of bank statements, payroll processing, and

1099 preparation

< Maintained police files and records, filing of police incident reports,

and assisted with other aspects of the Record Bureau

Professional

Experience

Accounts Payable-Kindt Collins Co (Accountemps) - Cleveland, OH

2008-2009

Bookkeeper ( Live America Management ( Beachwood, OH

2001-2008

Record Clerk ( Cleveland Heights Police Department ( Cleveland Hts, OH

2000-2001

Operations Manager ( Quiet Essentials Gift & Floral ( Cleveland, OH

1998-2000

Assistant Customer Service Supervisor ( Greyhound Lines Inc. ( Cleveland, OH

1992-1998

Education and

Training

Business Management-University of Phoenix

Beachwood,OH

Accounting, minor: Psychology- Cuyahoga Community College Cleveland, OH

Certified Word Processing Specialist- Southern Ohio College Cleveland, OH

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