Customer Service Mental Health
Resume:
Olivia T. Turner
Phoenix, AZ 85033
ablq7m@r.postjobfree.com
ablq7m@r.postjobfree.com
OBJECTIVE:
To excel and establish stability with a growing corporation. My goal is to use my knowledge and learning toward a
prestigious future.
Skills & Abilities:
Administrative skills:
Proficient in Microsoft, Word, Excel, Access & PowerPoint.
Managed and supervised 6-10 employees.
Data Entry skills 6,500 kph.
Ability to work in a diverse population.
Multi-task, flexible, organized and friendly.
Customer Service Skills:
Received 150+ inbound calls.
Multi-task while taking calls, logging information, handling customer’s needs.
Verify completion of orders using manual and computer generated reports.
Handled calls in a timely and efficient manner.
Worked with minimum supervision.
Ability to work in fast paced environment.
Mental Health Technician.
In home healthcare experience.
experience:
01/07-06/10 Connect with Kids daycare
01/07-06/10 Office Manager (Part-time)
• Handled enrollments.
• Paperwork for Food Program.
• Handled all A/P and A/R accounts.
• Scheduling
• Perform all office duties.
11/05-04/06 Brookside Health Staffing
11/05-04/06 Direct Support Professional
• In home health care for MRDD patients.
• Cooked, Cleaned and help budget finances.
• Administered medications and ran errands.
05/05- 11/05 Western Missouri Mental Health Hospital
05/05-11/05 Certified Mental Health Technician
• Trained in Mental Health.
• ER services- First initial contact with patients.
• Vitals, Weight and Paperwork for Assessment.
• CPR and First-Aid.
11/02-02/05 Bossler- Hix
11/02-02/05 Customer Service Representative
• Inbound and Outbound calls.
• Input data into database.
• Multi-task while taking calls.
other experience:
• Level 1 Certified Medication Aide
• Certified Mental Health Technician
• Office Skills
training:
• Mental Health Training
qualifications / education:
• DeVry Institute of Technology
MA-Network Systems Administration
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