Customer Service Manager

DOUGLAS A. FRANKS

**** ******* **. ***** ****, TX 78613 Home 512-***-**** Cell 512-***-**** ablq5r@r.postjobfree.com

SUMMARY

Experience with cross-training multiple teams to effectively meet daily challenges and exceed desired company goals.

Team-oriented, good communicator with expertise in the following areas:

• Inventory Management • Streamlining Shipment of Goods

• Initial Setup of Stores • Reducing Packaging Costs

• Cross-Training Staff • Warehouse Logistics

PROFESSIONAL EXPERIENCE

Target Corporation, Cedar Park, TX 2007 - 2010

Discount Department Store

Team Leader

Manage backroom, in stock, consumables, and guest services, as follows:

• Supervise initial set-up of Super Target

• Oversee installation of multiple backroom areas

• Cross-train 85 member team

• Improve customer service by raising use of Target Credit Card by 50%

• Master multiple software applications on Personal Digital Assistant

Gensco, Inc., Spokane, WA 2004 – 2006

Wholesale Distributor of HVAC Products

Warehouse Lead

• Trained 12 warehouse team members

• Managed inventory of over 5,000 A/C and furnace products

• Streamlined shipping resulting in 5% cost savings

• Continuously improved product knowledge with in-house training

Digital Interactive Technologies, San Clemente, CA 2003 – 2004

Distributor of Computer Components

Warehouse Manager

• Controlled multi-million dollar inventories in 3 different warehouse facilities

• Cut spending on shipment packaging by regulating box size and insert packaging

• Performed final quality inspection on every shipment

• Expedited and prioritized customer orders by coordinating with internal departments

Avalon Design, San Clemente, CA 2000 – 2002

Designer and Manufacturer of Audio Systems

Warehouse Manager

• Streamlined transportation companies to cut costs by 7%

• Inspected all raw materials and finished goods

• Collaborated with packaging suppliers to create an efficient package for less

• Resolved supplier situations as needed

Douglas A. Franks Page 2

Dental/Medical Diagnostic Systems, Inc., Irvine, CA. 1996 -

2000

Manufacturer of intra-oral dental camera. Digital X Ray and UV light curing equipment

Warehouse Supervisor

• Handled $9 million + in raw materials and finished goods in 5 different warehouse locations

• Trained team technical product knowledge of over 300 products

• Mastered MRP system

• Inter-departmentally cooperated to develop and maintain JIT procedures, accurate records system,

and cycle counting

EDUCATION

Saddleback Community College, Mission Viejo, CA.

Computer Applications, including Microsoft Office, Dataworks, Filemaker Pro

Personal Digital Assistant (PDA) using multiple software applications

Certified Operator of Forklifts, Picker-lifts, Upright lifts, and Pallet Jacks

VOLUNTEER EXPERIENCE

Leander I.S.D. Volunteer

Watch D.O.G.S. (Dads of Great Students) Program

New Hope First Baptist Church Volunteer

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