Customer Service Human Resources
Resume:
LINDA J. MCCABE *** Branch Street ~ Mansfield, MA 02048
***********@*****.*** ~ 774-***-**** ~
Human Resources ? Customer Service ? Employee Relations ? Accounting ?
Technology Instruction
Office Management ? Training and Development ? Strategic Planning ?
Personnel Management
Process Improvement ? Project Management ? Payroll ? Vendor and Client
Relations
Qualifications Summary
Results-oriented management and human resources professional with over ten
years of experience and an exceptionally strong track record of
demonstrable success directing HR and office operations, training and
mentoring employees and clients, and motivating and leading support teams.
Innovative, strategic thinker who excels at assessing situations,
anticipating needs, and implementing creative solutions to address even the
most complex problems to boost efficiency and productivity. Natural leader
and friendly team player with proven motivational and coaching abilities;
and adept at leading teams to consistently reach or exceed goals.
Core Competencies
. Excels at implementing process improvements that exceed organizational
goals
. Strong knowledge of numerous HRIS applications including People Soft,
HRB, ABRA Suite, ADP, E-Time, Recruiters Workbench, and Knowledge Sphere
. Proficient in Microsoft Outlook, Word, Excel, PowerPoint, Publisher, and
Visio; & Lotus Notes / Lotus 123
. Familiar with insurance billing and the IDX medical billing software
program
. Commitment to advocating for and supporting employees in all manner of
employee relations issues
. Excellent communication and interpersonal skills to easily build strong
working relationships
. Detail-oriented with outstanding administrative, time-management, and
multi-tasking abilities
Professional Experience
Served in several temporary positions from 2005 to present, but presently
seeking a full-time position.
Customer Service Representative (contract), Lojack Corporation 2009 -
2010
Quickly address and resolve customer issues in a call center environment.
Utilize Citrix & Customer Records Management System to enter client data
and schedule installations and quality inspection appointments.
Human Resources Staffing Assistant (contract), NSTAR Gas 2008
Partnered with other HR professionals to assess staffing needs and recruit,
interview, and hire top talent. Served as the company representative at
several job fairs and recruited potential candidates at local colleges and
universities. Extended job offers and processed applications and new-hire
paperwork. Directed and oversaw the application process for the Electric
Power Utility Technology (EPUT) program.
Human Resources Generalist (contract), Sika Sarnafil Corporation 2007 -
2008
Coordinated payroll for 250 employees utilizing ADP Payroll Software.
Updated materials for new-hire orientation sessions. Administered company
badges and oversaw building access changes. Processed employee
terminations. Oversaw the open enrollment process and processed new benefit
enrollments.
Human Resources Specialist (contract), Plymouth Rubber Company 2007
Evaluated candidate resumes and filled open positions. Ensured records were
accurate and in compliance with Department of Workforce Development and
OSHA regulations. Developed orientation packets for newly-hired employees.
Updated the employee handbook and created HR forms. Partnered with the
Employee Relations Manager to counsel and advise employees with work-
related questions and issues. Processed employee terminations, wage
verifications, and verifications of employment. Prepared monthly benefits
billing.
Human Resources Assistant (contract), Hagen Corporation 2007
Partnered with the HR Director and the HR Coordinator to evaluate candidate
resumes and meet organization-wide staffing needs. Scheduled interviews &
created new hire orientation packets. Updated employee records.
LINDA J. MCCABE 134 Branch Street ~ Mansfield, MA 02048
***********@*****.*** ~ 774-***-**** ~
Professional Experience (continued)
Administrative Manager (contract), Spherion 2006 - 2007
Supported, mentored, and supervised eight recruiters. Directed and oversaw
daily HR functions for the entire office. Conducted background checks for
new clients. Coordinated payroll logistics and created and distributed
daily payroll reports. Analyzed contractor costs and created weekly and
monthly cost reports.
Administrative Associate (contract), Children's Hospital Facilities
Management Dept. 2005 - 2006
Directed and oversaw daily office operations. Controlled office inventory
and ordered supplies when necessary. Ensured office equipment (e.g.,
copiers, fax machines, scanners, printers) received proper and timely
preventative maintenance. Scheduled office meetings and created meeting
minutes and agendas.
Operations Manager, Re/Max Landmark Realtors 2004 - 2005
Directed and oversaw daily operations for six different sites. Coached and
led a support staff of 20 employees including an operations assistant
(direct report) and several office managers and customer service reps.
. Developed an HR department from scratch and established several process
improvement plans which included ensuring all support personnel received
appropriate job-related training
. Implemented an "Employee of the Month" program that boosted employee
morale and productivity
. Saved over $5K a year by meticulously monitoring payroll expenses and
making proper adjustments
Office Manager, MASS. Society for the Prevention of Cruelty to Children
(MSPCC) 2003 - 2004
Directed Boston Regional office operations for over 60 employees and
oversaw the Medical Records Department. Supervised a staff of five
employees. Led orientation meetings for newly-hired employees and
coordinated management team meetings. Created weekly payroll reports and
reviewed and approved all invoices. Oversaw petty cash, special needs
accounts, and regional monthly billing. Oversaw facility operations and
partnered with vendors to ensure building and surrounding area received
proper maintenance.
. Mentored and advised staff with computer-related questions and problems;
provided computer technology support and guidance to all on-site
personnel
. Directed a large-scale move to a new office location; partnered directly
with landlord, property management representatives, builders, and movers
to coordinate relocation logistics
. Created job position training manuals, office procedures, and
departmental operating manuals to cross train employees and significantly
increase employee retention
. Developed curriculum and taught business and office technology for the
summer internship program
. Served as the supervisor for the "Communitas Education and Training
Institute" to incorporate interns into various companies throughout the
Boston area
. Developed presentations and taught business and office technology classes
to summer interns
. Re-established the Medical Records Department and developed and
implemented operational policies and procedures; utilized HIPAA
guidelines to ensure proper protocols were in place
Technology Instructor, Educonsultants, Inc. 2000 - 2002
Developed lesson plans and taught computer and keyboarding skills to
students in grades K to eight. Provided daily technical support for a 15-
unit computer lab. Mentored and coached fellow teachers in instructional
best practices and classroom management techniques. Assisted coworkers in
software/hardware installation.
. Served as an active member of the Technology Committee, reviewing
parental controls and ensuring school computers received appropriate
technology updates and software upgrades
. Conceptualized and developed a "Computer Lab News" newsletter for
faculty, students, and parents
Previously served as the Executive Assistant to the Director of Patient
Accounts and the Assistant Supervisor of the Professional Billing
Department for the New England Medical Center's TMCA Foundation (saved the
medical center money by recovering over $7K in erroneous hospital billing).
Education
Bachelor of Science, Business Administration - Northeastern University,
Boston, MA
Contact this candidate