Janet S. Underwood

**** ****** ***., ******, ** *4012

Cell: 972-***-****

Summary of Qualifications

. Effective manager/team builder and documentation manager for technical

writing and training projects for several industries, including IT,

software development, telecom, financial and healthcare.

. Exceptional ability to anticipate and prevent project problems.

. Proven analytical and creative abilities.

. Established communication and training skills in mentoring others.

. Notable skill in using MS Office, WordPerfect, Access, RoboHelp,

FrontPage, FrameMaker, InDesign, Visio, MS Project, Adobe Acrobat,

Adobe Illustrator, and other software. Also know HTML and JavaScript.

Have used Rational Rose for data modeling and am familiar with TACL,

COBOL, etc.

. Extensive knowledge of various systems in high-tech environments.

Experience

1990 - Present

WordWorx, Olathe, KS

Senior Technical Writer, Training Course Designer, Script Writer,

Copywriter

Clients have included Wire Rope Company, National Seminars, Fred Pryor

Seminars, Squibb Diagnostics, AT&T, APS Technologies, and Sprint.

Additionally, I designed coursework, and trained and managed project teams

to present training programs for government agencies such as NASA and the

Department of the Army, and companies such as AT&T and Illinois Bell.

Projects have included:

. Developing and teaching online technical writing courses that are

offered at colleges and universities around the world (through

Education To Go/Cengage, Temecula, CA).

. Writing RFPs for Federal government and private sector proposals

(for Micromuse, Fred Pryor Seminars, National Seminars).

. Writing user, network and administrative manuals (Sprint, DST,

Humana Health Systems, Missouri Gas Energy, Fortis Benefits,

Franklin Federal Savings).

. Writing test scripts and testing applications (Sprint, Micromuse).

. Writing marketing collateral (Wire Rope Company, National Seminars,

APS Technologies, numerous small local companies).

. Writing articles and features that were printed in trade magazines

(primarily agricultural, jewelry, insurance, and financial

publications).

. Process analysis, development and training (Sprint, Squibb

Diagnostics, AT&T, Fred Pryor Seminars, National Seminars, DST,

Humana Health Systems, Franklin Federal Savings).

. Project management (Sprint, Humana Health Systems, Fortis Benefits,

Squibb Diagnostics, Franklin Federal Savings, Fred Pryor Seminars).

. Domestic and international marketing (Franklin Federal Savings,

National Seminars, APS Technologies, Fred Pryor Seminars).

. Technical and "soft skills" curriculum development and training

(Fred Pryor Seminars, National Seminars, Sprint, DST, Humana Health

Systems, Micromuse, Missouri Gas Energy, Squibb Diagnostics, AT&T).

. Script writing for audio and video training courses (National

Seminars).

. Developing online help and web content (Sprint).

June 1987 - Feb. 1990

The Village Church, Prairie Village, KS

Director of Communications

Managed 16-20 employees and the print shop. Accomplishments and

responsibilities included:

. Researching and implementing computerized desktop publishing.

. Marketing and advertising (print and broadcast).

. Initiating and implementing media campaigns.

. Establishing and administering budget.

. Supervising staff and print shop.

Dec. 1979 - April 1987

Vance Publishing, Overland Park, KS

Managing Editor/Drovers Journal Magazine and Modern Jeweler

. Supervised production and editorial staff.

. Identified, assigned and edited articles.

. Researched and wrote award-winning articles relating to the

commodities markets, healthcare and medical advances in cattle

production, taxes, etc.

. Developed editorial and production procedures.

. Represented the magazines throughout the United States and Europe.

. Computerized the editorial department, including analyzing and

selecting systems, developing procedures for electronic transfer of

files, and training personnel.

. Initiated and supervised redesign of Drovers Journal Magazine that

led to a 91% increase in ad lineage and its first awards for design

and editorial excellence.

. Established editorial standards that contributed to Modern Jeweler

winning more Jesse H. Neal awards than any other trade magazine in

the U.S. for two years in a row.

July 1975 - September 1979

Kobolt Press, Castle Rock, CO

Reporter

Covered a variety of government and human interest stories for three

newspapers.

September 1971 - June 1975

Douglas County High School, Castle Rock, CO

English Teacher

Taught college-prep and special-needs students.

Education

University of Northern Colorado, Greeley, CO

B.S. Secondary English Education

Graduate hours, Psychology

Avila College, Kansas City, MO Hours toward completion of Masters degree

in Psychology.

Other: Introduction to C++

Access Database Development

Visual Basic

Network administration

Project Management (intermediate and advanced

coursework)

Java and JavaScript

Miscellaneous: Numerous seminars in change management,

communication

skills, leadership, time management, negotiation

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